John B. Case

497 Hooksett Road #191                                                                                                             (603) 518-8168

Manchester, NH 03104                                                                                                         jbcase@hotmail.com

_____________________________________________________________________________                                                                                                                             

     Business Operations * Client Services * Project Management

 

An experienced operations executive with a commitment to exceeding expectations.  A participative management professional; proven work ethic focused on team-player development and motivation to customer service excellence.  Progressive leadership experiences have created a passion to exceed financial and service objectives by implementing gap management and problem resolution initiatives.  BS, Business Administration.  Core professional competencies include:

 

* multi-unit operations management    * customer relations & satisfaction       * team building & staff retention                     

* multi-million dollar P&L management          * risk management & inventory control            * vendor sourcing & negotiating

* cost reduction & containment                       * human resource management                         * logistics & route development _________________________________________________________________________________________________

 

Relevant Experience

 

Ampco System Parking (July 2007 to January 2013)                                        Massachusetts, Iowa and Florida

(Subsidiary of ABM Industries; one of the largest facility management service providers in the US)

 

In leadership roles, I acted as a liaison between my company and our clients.  In doing so, I was responsible for executing and evaluating the revenue control systems, compliance in preparing and executing budgets and timely financial reporting.  I have led, motivated & trained teams consisting of 40+ employees, including management and other operations personnel.  Improvements occurred in the areas of revenue collection, customer service, inventory control, facility maintenance and service options including shuttle and valet operations.  Developed new ideas and simultaneously managed several key projects aimed at assisting our clients and improving upon the facilities & services provided.  

 

General Manager: Client - Massachusetts Bay Transportation Authority (MBTA), Malden, Massachusetts

Operated and fiscally responsible for 12 MBTA public parking facilities.  Responsible for cash revenues yielding approximately $4.7M - $4.9M, representing 95% of the revenue base.  Oversaw and maintained payment options within parking facilities, including monthly permits and pay-by-phone.  Implemented parking enforcement policies & procedures; managed revenue-customer database for each facility.  Worked closely with client’s representative as a mentor & counselor, enhancing rep’s development.  Executed HR policies and procedures for a multi-cultural workforce.

 

• Establish Premium Monthly Parking Program at Oak Grove; achieved100% capacity during a 5-month period.
• Researched proposed new market ideas; compiled SWOT analysis and assembled financial recommendations.
• Negotiate subcontracts for snowplow & removal and parking lot maintenance; up to 10% cost savings realized.
• Cross-trained team to maximize performance; Branch Employee of the Month Award to a team member 5 times.
• Parking website regional project team member – maintained webpage content for 18 local Ampco locations.

 

General Manager: Client - Des Moines International Airport, Des Moines, Iowa

Operated and fiscally responsible for the airport’s 5 parking facilities (for public, airport & non-airport employees) and shuttle services.  Responsible for annual parking revenues yielding $7.7M.  Managed accounts payable, accounts receivable and prepared several monthly financial reports, including P/L statements.  Developed operating budgets; studied budget necessities and recommended budget revisions. Analyzed and forecasted transient parking traffic; developed game plans to accommodate incoming/outgoing traffic efficiency and increase service levels.  Utilized JD Edwards to compile client’s monthly parking revenues and expenses, and provided trend analysis reports.  Recruited, evaluated & trained union personnel to maintain/ exceed performance standards and client’s service expectations.

 

• FY11 gross Parking revenues increased 6.59% over FY10; yielded net Parking revenues of 4.94%.
• Developed financial report detailing cash deposit activity; aided DSM Treasury with monthly reconciling.
• Audited monthly parker invoices using “Paris” A/R program; consolidated monthly A/R databases from 3 to 1.

 

John B. Case                                                                                                                                                                                                          Page2 ______________________________________________________________________________________________________________________

 

• Rolled out LPI program for Airport 2 Parking - positive impact, 8.92% revenue increase for FY11 over FY10.
• Developed/ executed new traffic route plan and signs with Deputy Aviation Director - increased trust & relations.
• Authored “live” operation manual including, revenue control, cashier, maintenance, shuttle and LPI procedures.
• Committee member for Airport projects including review of consultant findings and vendor selection process.

 

Manager on Duty: Client - Tampa International Airport, Tampa, Florida

Led, staffed, implemented procedures and developed workflow for the parking operation’s 16-F450-shuttle fleet.  Monitored and delegated responsibilities to dispatchers and shift supervisors.  Aided GM with monthly P/L reporting; aided HR with safety and service training initiatives.  Annual parking revenues yielded $58M to $63M.  Quarterly traffic projections analyzed with shuttle fleet GPS tracking information to secure proper customer service coverage levels.

 

• Analyzed shuttle transportation activities; service route round-trip times reduced by 36% during peak times.
• Cost effective maintenance & PM scheduling program in place; reduced unnecessary down-time by 25%
• Forecasted holiday traffic; developed/ implemented plans to accommodate incoming/outgoing traffic projections.
• Implemented administrative policies including discipline; prepared and applied action plans.
• Authored operation manuals (cashier, customer service, cleaning attendants, inventory and valet teams).
• Member of design and execution teams for special projects, including 2009 NFL Superbowl, SunPass and ACT.

 

Republic Parking System (March 2005 to July 2007)                                                        Tampa, Florida

(Family owned professional parking management firm based in Chattanooga, Tennessee)

 

Assistant Manager: Client - Tampa International Airport     

Directed and scheduled the workflow of the parking operation’s customer service agents, janitorial, cashier, valet and inventory teams.  Aided GM with daily fiscal reports; annual parking revenues yielded $55M to $60M.  Reconciled month-end invoices and prepared facility performance reports.  Developed and implemented personnel development plans designed to improve supervisor’s leadership skills using SWOT analysis method with guidance from HR.  Recruited, evaluated & trained personnel to maintain company performance standards & client’s expectations.

 

• Measured activity & P/L position of Valet service; concluded drop in demand; increased public stalls by 5%.
• Designed quarterly training programs in areas of time management, communications, diversity, and service.
• Cultivated successful relationships with facility-vendors; enhanced client’s brand/image to the public.
• Recognized by client for excellent customer service, outstanding facility management, and successful relations.

 

Allied Home Mortgage Capital Corporation (February 2003 to March 2005)                 Tampa, Florida

(Largest privately held mortgage banker/ mortgage broker in the US)

 

Senior Loan Specialist

Performed sales and marketing activities within an assigned area.  Evaluated client asset & credit portfolios; researched financial solutions by marketing clients to targeted lenders; and, presented clients with the best available options.

 

• Built industry resource channels; developed community relations; increased loan start opportunities by 15%.
• Initiated/ facilitated home-buying seminars with a team of industry experts from each step of the buying process.
• Developed/ maintained lender database from a pool of 800+ lenders; improved client turn-around time by 2 days.

__________________________________________________________________________________________

 

Technical Skills, Community & Education

 

• Microsoft Office; JD Edwards Revenue platform; E-Pay Payroll system; Paris Accounts Receivable application
• Parking Industry specific revenue equipment & programs; inventory & enforcement applications
• New England Brittany Rescue, Transport Volunteer, 2012 to Present
• Community Service Award, TBPC, Tampa, Florida 2002
• Big Brother/ Big Sister of Tampa Bay, Big Brother Volunteer 2001
• BS, Business Administration (Marketing), Bryant College, Smithfield, Rhode Island  

Part-Time Admin for Healthy Snack Food Company – Cambridge, MA

 

Fast-growing healthy snack food startup is seeking an experienced, energetic and friendly part-time administrator for its office in Cambridge, MA (Porter Square). Must have superior organization skills and be good with customers.  Previous experience in administrative roles or project management is preferred.

 

Responsibilities include:

·       

Interacting with wholesale customers on the phone, and via email

·       

Scheduling sampling events for our brand ambassadors

·       

Responding to consumer email inquiries regarding our snacks

·       

Accounts receivable and payable, including creating purchase orders and invoices

·       

Tracking and ordering raw ingredients

·       

Various administrative tasks, such as answering the phone, scanning and faxing documents, filing papers and ordering office supplies

 

Requirements:

·       

Excellent attention to detail and accuracy.  Highly organized and able to multi-task

·       

Professional, friendly and mature

·       

Once trained, can work independently with limited guidance.  Is smart and has the ability to “figure things out”

·       

Doesn’t give up easily and follows through on tasks to completion

·       

Prior experience working in a professional environment

·       

Experience with Microsoft Office – especially Microsoft Word and Microsoft Excel

·       

Has a strong interest in the healthy and natural food space

·       

Must have own laptop computer with wireless capabilities

 

Location: Cambridge, Porter Square area

·       

Dates: Must be available to start within 1 week

·       

Hours: Part-time, 10-20 hours per week.  Hours can be flexible.

·       

Compensation: $12/hour+ depending on experience

 

If this sounds like you – we want to hear from you!  Please be sure to include your resume and tell us why you are a great fit for the job.  Applications without this information will not be considered.  contact Kat@BienaFoods.com.

 

Kathleen Chrissis

5 Brookside Dr. Exeter, NH 03833

CELL 603-557-8693  E-MAIL kathleenchrissis@yahoo.com

 

PROFESSIONAL

   EXPERIENCE       Assistant Store Manager, TD Bank

   Georgetown MA, 2011 - 2012

·         Oversee a store team of three Customer Service Representatives and up to 12 Tellers.

·         Hired and trained store team members to the TD WOW culture.

·         Coached and developed store team members to their desired career goals.

·         Led store team to exceed Customer Service satisfaction scores.

·         Increased core deposit growth by 216%.

·         Led store team to increase store’s regional ranking from 416 to eight.

·         Increased store’s achievment of loan and mortgage goal by 347%.

 

Branch Operations Manager, Sovereign Bank

Newburyport MA, 2010 - 2011

·         Responsible for maintaining all aspects of Branch Operations including team member’s adherence to policies and procedures.

·         Conducted weekly, monthly, and quarterly branch audits of negotiable instruments, branch cash vaults, ATM and teller cash drawers.

·         Increased Branch’s corporate audit score from Below Satisfactory to Satisfactory within six months.

·         Developed tellers into sales leaders and Branch Operations Managers.

 

Financial Relationship Specialist, Sovereign Bank

Lynnfield MA, 2006 - 2010

·         Managed portfolio of the 250 most profitable customer base for the branch.

·         Assisted customers with their personal financial budgets and planning for retirement.

·         Coached and trained branch staff on products and services, and sales techniques to increase sales profitability by 46%.

·         Performed monthly in branch audits to ensure branch compliance with policy and procedure.

            

Sales Associate/Star Service Manager, Macy’s

Burlington MA, 2007 – 2009

·         Assisted customers with their shopping needs while suggesting additional wardrobe items and cross sell Macy’s credit cards.

·         Responsible for assisting members of management by supervising associates in assigned departments during the holiday season.

·         Coached and trained new sales associates as well as Star Service Managers on the Macy’s STAR performance standards.

 

Assistant Branch Manager, Citizen’s Bank

Gloucester MA, 2005 - 2006

·         Managed all operational aspects of branch operations.

·         Assisted Regional Manager in forecasting sales goals based on past branch performance.

·         Led bankers and tellers to exceed customer service standards with a score of 90% and increase sales performance by 22%.

·         Responsible for scheduling, training, and coaching staff to ensure maximum potential.

 

Senior Manager, Ann Taylor

Burlington MA, 2004

·         Assisted General Manager in leading store team to increase annual sales by 12%.

·         Developed several sales associates to leadership positions including sales lead and co-manager.

·         Responsible for store layout and merchandise placement while adhering to Ann Taylors design standards.

·         Analyzed sales trends, and monitored inventory controls to maximize sales potential.

·         Decreased stores internal loss score from 6.5% to 2.8%.

 

Retail Manager, Rainforest Café

Burlington MA, 2002 – 2003

·         Responsible for managing the retail store within the restaurant.

·         Developed and implemented cross training policies and procedures for both hosts and retail associates.

·         Profit and loss experience implementing labor and cost controls, completion of month-end reporting, daily and weekly transaction reporting and process bi-weekly payroll for restaurant.

·         Assisted restaurant managers in supervising servers, hosts and bartenders during lunch and dinner rushes.

 

EDUCATION AND

      LICENSES

Keene State College, 1996 – 1998, Coursework towards B.A. in psychology

New Hampshire Life insurance Agent, Massachusetts Non-Resident Agent, 2009-2011

 

 

COMMUNITY

 INVOLMENT

Preeclampsia Foundation, Fundraiser 2012

Susan G. Komen Walk for a Cure, 2011, 2012

Le Tip Professional Networking, Treasurer, 2008-2009

Special Olympics, Volunteer Coach, 1994-1997

 

 

COMPUTER

     SKILLS

Microsoft Office Suite; Word, Excel, and PowerPoint

Windows Vista, Windows 7, Windows 8

 

 

 

 

I have a friend who would like meet restaurant owners.  His plan is to start a disposable placemat advertising business that will include a social media advertising aspect. Please let me know if you are interested. 

Greetings!

Eastern Bank and AdviCoach are excited to provide a free educational seminar on how to build value in your business. Learn the 8 secrets that can truly transform your business!

 

Learn How To:

• Put your business on auto-pilot by creating a reliable stream of recurring revenue
• Maximize the value of your business by using the same methodology acquirers use
• Understand the part customers and employees play in determining the value of your business
• Use the information provided about your business to build a strategic plan
• Learn how to think about positioning your company for sale or succession

Sellability Score:

 

Attendees will gain access to a free online assessment tool developed by best-selling author John Warrillow that will calculate your "Sellability Score", giving you an accurate gauge of your business along with recommendations for improvement in key areas.

 

Value Added to Your Business:

 

Max will schedule a complementary session to review the results of the online questionnaire, explain the details of the report and help you define action items needed to increase value in your business.

Please register by going to the link below, and click on REGISTER on the event page.

www.8secretstobuildvalue.eventbrite.com

May 28, 2013 from 7:30am - 9:00am

Eastern Bank

50 Central Street, Lowell, MA

 

7:30 to 8:00 am: Arrival/Registration/Networking (bring business cards!)

8:00 to 9:00 am: Seminar and wrap-up

   

Presented by:

Max Ward

AdviCoach

(987) 656 8503

mward@advicoach.com

              www.mward.advicoach.com

AARE Monthly | May 2013           Hi Kevin,   In this issue, read about the surprising rehab problem our professional designer helped us avoid and the key networking tactics you could be lacking.   Also, last month, we launched our Worcester Black Diamond meeting and saw a great turnout of over 100 attendees. We love all the open space at the Fiddler's Green, providing room for so many more new faces!     Happy Investing,   Julia & Nick     @AARealEstate   @Julia_AARealEst   In this Issue: Investor's Blog: Calling in a Pro to Kick it up a Notch Business Tips: Networking Necessities Realtors: Tired of Negotiating Short Sales? Connect with Us: Facebook Twitter Linkedin RSS     INVESTOR'S BLOG   Calling in a Pro to Kick it up a Notch   Not Your Average Rehab Our recent acquisition is up in North Hampton, NH – 4,000 sqft overlooking 13 acres and ocean views. Being a coveted coastal town in New Hampshire, this house is surrounded by million dollar listings. As you know, with that higher AVR comes increased expectations and even different design preferences.     Don’t reinvent the wheel—Modify it When it comes to our mid-grade rehab projects, we stick to our standards, defaulting to whatever is most simple, commonly-liked, and cost-effective. Finish standards derive from trying things out in one project, getting feedback from agents and buyers, and tweaking it until it is right. The same principle applies to higher-end projects. Our job is to modify the systems we have to fit this type of property and its buyers, while still being realistic about the cost/benefit of upgrades. This North Hampton project will establish our standard finishes for similar properties going forward.   One of these finish standards is wall color. Normally, all the walls in the entire house get painted one neutral color, because the cost goes up with each additional color. However, with 4,000 sqft, that can end up looking redundant and just plain boring. Tossing in a couple different accent colors is worth it in higher-end houses. Instead of trying to guess or scour through online articles about “Best Colors for XYZ,” we opted to cut down on the guessing, testing, and feedback gathering by getting an expert opinion. Time for a Pro To maximize the benefits of using different colors, we called in Designer and Stager, Julie Chrissis, out of Manchester, NH for a “color consultation.” Being a stager, she understands the investor’s goal of creating a homey feel, while still appealing to as many people as possible. Also, her experience in designing for high-end clients in Greater Boston up to the Lakes Region of NH gives her more frequent insight into what the buyers in this price-point usually request, like, dislike, etc. Possible rooms include the dining room, master bedroom, and bathrooms. Solving a Problem before it Becomes One While she was walking through the house, she noticed an issue we hadn’t thought about yet. Vaulted ceilings. The Great Room as well as the Master Bedroom have these wonderfully high ceilings, but it’s not clear where the wall should end and the ceiling should begin. This is something we would not have noticed until project completion when we’d be asking ourselves, “Why does that look funny?”     Look at the shape of the room. No matter where the white ceiling starts, it will look choppy—defeating the whole purpose of a grand space. So, Julie suggested painting walls and ceiling all one muted color, creating a clean and finished space. See the pictures in her blog post to get the idea.   Where’s the Value-Add? Painting cathedral ceilings won’t add to our resale price. It only optimizes the existing selling feature, while hopefully minimizing Days on Market. (Fewer Days on Market = lower holding costs = increased profit margin)   Instead of guessing what buyers want, we went straight to someone who hears it all. By using an expert, not only do we have an updated color scheme for high-end projects, it turns out we minimized an issue that would have otherwise detracted from the house’s appeal.   Contact Julie at Chrissis & Company Interiors     BUSINESS TIPS Networking Necessities You already know networking can be highly beneficial to your business; we don’t have to tell you that. But we can offer a first-hand example of this – most of the people we work with at AARE were originally connections we made at REIA events. So, it’s surprising that people don’t always jump at the opportunity to attend a networking event, when it can be a huge business-boosting tactic. Instead, networking is sometimes dreaded because of the chance it can feel awkward, frustrating, and ambiguous. We get it; you’re not crazy about the risk of possible social torture. But there are plenty of approaches to make networking the exact opposite of that. Here are a few ways to ensure an easy and rewarding networking experience.   Find out about their Personality, Not Just Their Job Description Don’t get hung up on only learning about the other person’s profession and what they can offer. Just because you are technically there “on business,” doesn’t mean you can’t veer from career topics of conversation. Find out about the person’s hobbies, history, and family members. Learning that Jay the wholesaler has two sons and likes to play golf will make you appear genuinely interested in building a relationship with him, rather than merely seeming interested in what he can offer professionally. Your follow up will sound more thoughtful and therefore get more notice. You’ll be able to ask a specific personal question about how Jay’s son is doing at x school or with x sport rather than just generically asking how his family is. Be Mindful of Your Body Language Being nervous is perfectly okay. But letting others see this nervousness is when it becomes a problem. Moreover, you could be presenting negative body language without even realizing it. Just smiling and having a look of interest on your face is not the only thing to consider. Princeton University researchers found in a recent study that body language likely has a higher impact than facial expression in how one is portrayed. Crossing your arms gives a negative cue to others because it portrays tenseness and restriction. Turning your body away from your potential connection can give him the feeling that you aren’t fully interested in what he’s saying and are looking to leave the conversation. But if you are in a small group and want to ensure others can easily join the conversation, standing at a slight angle to your companion can be beneficial in leaving more open space for others. A strong handshake with direct eye contact immediately establishes confidence Carry a Pen and Those Business Cards Help Too… If you are like most normal humans, your brain can only remember so much. So why risk forgetting that vital company name or website that so interested you? Writing down others’ suggestions, will not only help you remember what to look up later. It will also show new acquaintances you’re not just all talk and actually plan to use their advice. You’ll look prepared and organized. Instead of simply referencing that recommended program for email marketing, take out your business card and write down the name of it while you’re talking to the new colleague. It will show them that you’re genuinely interested in helping and will give them a way to remember you. Your follow up process will be ten times easier. After chatting with someone, write down something unique about them on their business card. Later on, when you’re going through a huge pile of cards, you’ll be able to put a face to each name.   Click here to read more......     BLACK DIAMOND REAL ESTATE INVESTORS   The Perfect Networking Opportunity: Start practicing these approaches at the Black Diamond “Networking After Hours” event in Worcester on May 21st, at the Fiddler's Green.       AGENTS, INVESTORS, & ATTORNEYS...       We Negotiate Your Short Sales at NO COST to Agents or Homeowners! SSM one of the best investor-friendly and savvy short sale negotiation companies in the country. That’s right. Our performance speaks for itself, and real estate agents & investors alike hire us to negotiate for them. We take all the work out of the process.  ShortSaleMitigation.net Twitter.com/RapidShortSales  Office: 978-384-0032 Fax: 603-974-5050 E-mail Us   CONNECT WITH US                                 AARE Partner's mission is to provide our investors with solid private lending opportunities and equity partnerships in real estate, resulting in returns that far exceed the traditional markets.   AARE Mentor's mission is to provide our students with solid and tested information, strategies,& win-win partnerships, that allow them to TAKE ACTION and succeed in today's real estate market.