Great commercial space available in Windham NH. 

STEPHEN C. ARTHUR

34 West Meadow Road

Haverhill, MA  01832

Home:  978-372-6360

Mobile:  978-852-8981

steve.arthur48@gmail.com

SUMMARY

Experienced and successful sales and customer service professional with 15+ years of experience within a variety of corporate environments.  Highly developed interpersonal and problem solving skills.  Able to work effectively with employees at all levels.  Mature, highly dependable and extremely hard working. 

PROFESSIONAL EXPERIENCE

            2011-Present Inbound Customer Service Rep, Potpourri Group, Inc., Chelmsford MA

·        

Generated many thousands of dollars in income through daily interaction with 75-100 customers nationwide, providing efficient order placement, problem solving as needed, and product knowledge

·        

Consistently meets or exceeds all company goals for call time efficiency and production

·        

Many times top producer for in house sales promotions

2010-2011 Project Engineer, Door Department, Surveillance Specialties, Wilmington MA

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Contributed $400,000 to bottom line  through pre-sale solicitation as well as post-sale follow up

·        

Added numerous new customers to company base.

·        

Oversaw commercial project bids to General Contractors throughout New England from bid to contract close.  Reviewed and analyzed drawings, specifications and addenda

2009-2010 Estimator, Door Department, Star Sales and Distribution, Woburn MA

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Bid commercial projects to General Contractors and Drywall Contractors in Massachusetts

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Review and analysis of drawings, specifications and addenda for Section 8

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Assisted walk in customers

2009 Chief Estimator, Horner Commercial Sales (Division of North Atlantic Corp.), Woburn MA

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Bid commercial projects to General Contractors throughout New England

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Review and analysis of drawings, specifications and addenda for Section 8 doors, frames and hardware

2002-2009 Estimator, Commercial Department, Merrimack Valley Wood Products, Derry NH

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Bid and closed over $2,000,000 in commercial projects in 2008 to General Contractors throughout New England

·        

Reviewed and analyzed drawings, specifications and addenda for Section 8 doors, frames and hardware

1994-1997 Territorial Management Representative, Offtech, Wilmington, MA

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Generated hundreds of new customers through in person cold calls for a territory which included Logan Airport and numerous greater Boston locales.  Provided pre and post-sale support and expertise.

·        

Increased business 50% as Territorial Management Rep for an installed customer base within seven towns in the North Shore

EDUCATION

University of Massachusetts Boston, BA

CERTIFICATES

DHI Takeoff and Estimating

Ingersoll/Rand Hollow Metal (Steelcraft) Seminar

Comsense Training Seminar

Sargent Distributor Course – Certificate

Notary Public (25 years)

STEPHEN H. BOYLE

8 Nersesian Way

Hampton, NH  03842-1557

(603) 380-6900                                                                                                                                               sjrcboyle@comcast.net

OVERVIEW

Seasoned financial professional with extensive experience in budgeting, analysis, controls, and management of a finance organization.  Financial skills coupled with strong business administration, human resources, investments and risk management foundation.  Highly adaptive, results oriented team member with solid problem solving, organizational and interpersonal skills seeking the next challenge in a senior financial capacity.

IMPETUS FOR CHANGE

Oxbow Software, Inc.’s exit strategy of being acquired by a private equity backed firm has been realized and as such the company will be wound down in the coming months.  I’m looking for the next opportunity to help an owner/operator raise the bar in an organization and improve the performance of the company as a whole.

PROFESSIONAL EXPERIENCE

OXBOW SOFTWARE, INC. North Hampton, NH                       Controller                                                            2011- Present

Introduced the ownership team previously and was recruited to help establish foundation and controls for privately held application development and professional services organization following a reorganization and change in strategy.  Responsible for the accounting, contracts, finance, human resources, legal, and resource planning.

• Stabilized a largely absent financial function and improved process functionality and consistency across disciplines
• Implemented a line of credit with banking relationship upon demonstration of results and working capital improvement
• Interfaced across the technical team to help minimize contractual and process roadblocks to increase function efficiency
• Assembled contractual documents for customers, employees, contractors and partners required to mitigate risk

MORGAN STANLEY, Portsmouth, NH                                        Financial Advisor                                                     2005-2011

Advised individuals on management and allocation strategies for taxable and qualified assets for equities, fixed income, and alternative assets.  Emphasis on retirement assets, municipal bonds, and risk management optimization through 1035 exchanges.

• Built client base of high net worth individuals while maintaining and managing long-term client relationships
• Provide clients with a high level of services to support individualized goals, objectives and needs
• Developed sales and marketing campaigns for new client relationships and expansion of existing relationships
• Presentation to NH Bar Association’s Elder Law Section on IRC Section 1035 exchanges for older insurance contracts

KOCH MEMBRANE SYSTEMS, INC. Wilmington, MA           Western Hemisphere Controller                             2002-2004               

Recruited to join $100 million privately held manufacturer of filtration systems and elements.  Responsible for controls and reporting atWilmington,MAandSan Diego,CAlocations.  Managed staff of 7.

• Stabilized a position that had turned over 8 time in less than four years through by partnering with CFO on short and long-term objectives while addressing staff development and expectation needs through goal setting and accountability
• Corrected weakness in transfer pricing with foreign entities while satisfying audit and tax considerations
• Instituted a percentage of completion revenue recognition basis for system fabrication business
• Successfully completed a fixed asset inventory and write-off for both locations and implemented corrective actions
• Conducted an impairment analysis for RO product line that withstood internal, divisional and external audit review

ADIDEO, INC., Portsmouth, NH                                                      Vice President, Finance & Administration          2001-2002

Recruited to start-up media venture, post-seed capital, seeking first round financing that ultimately did not materialize.  The network was to provide a medium for brands to reach consumers efficiently and merchants to enjoy point-of-purchase benefits.

• Assembled organizational requirements for all finance and administrative functions in anticipation of funding
• Assisted with private placement memorandum and financial projections utilized in capital raising campaign.
• Developed programs and documents necessary for financial and administrative foundation
• Critiqued business model and assumptions to reflect underlying project plans into financial forecast model

TYCO TELECOM, INC., Newington, NH                                                                                                                                                         1991-2001

$360 million fiber optic cable system manufacturer.  Held numerous roles with increasing responsibility across multiple disciplines.  Recognized for leadership, analytical skills, and ability to focus manufacturing on financial deliverables.

Director of Finance & Administration                                                                                                                              1997-2001

Responsible for aspects of administration including: accounting, finance, business development, human resources, benefits, industrial safety, and security.  Managed a staff of 23.

• Directed business valuation exercise of theNewingtonplant for 2000 TyComSECS-1 filing.  Instituted a formal transfer pricing methodology necessary to support underlying assumptions with subsequent IPO. 
• Coordinated the evaluation of a second manufacturing site in 2000.  Created a comprehensive financial model for possible locations and worked with tax and development authorities to validate assumptions in conjunction with other team members.
• Developed a staff that successfully supported rapid growth in the business, sales increased more than 100% and net headcount by over 60%, while not compromising attention or quality to assigned functions.
• Evaluated domestic and international acquisition opportunities and proposed recommendations.  Member of diligence team for 1997 acquisition of AT&T Submarine Systems, Inc. and assisted with subsequent integration.

Controller                                                                                                                                                                             1996-1997

Responsible for all financial controls, interface with corporate finance and tax, audit, budgeting, forecasting, P&L and balance sheet management, commercial and government contract accounting, payroll, legal and risk management.    Managed staff of 9.

• Coordinated annual budget process including initial planning, review, finalization, measurement, and accountability of respective groups.  Monitored the adequacy of significant balance sheet accounts such as reserves and accruals.
• Member of the diligence team for the 1996 acquisition of The Rochester Corporation from British Tire & Rubber.  Responsible for subsequent integration ofTRCfinance into Telecommunications group.
• Improved the predictability of financial performance with enhanced forecasting techniques and greater involvement of multiple disciplines.  Successfully managed interim and year end audits.
• Coordinated interface with Tyco and third-party legal council on asbestos litigation. Trustee for the company and other potentially responsible parties associated with U.S. EPA Superfund site.

Assistant Controller                                                                                                                                                            1994-1996

Responsible for the accuracy of division P&L, balance sheet and the timely reporting of financial results.  Managed a staff of 3.

• Managed group financial activities and initial sign-off on plant-wide capital programs.  Implemented a uniform platform for financial and operating forecasts utilized across all functional areas and still in use. 
• Instituted a weekly sales meeting with operations and the executive team highlighting financial issues.  These forums became the cornerstone for performance and variance measurement, planning, and strategy discussions.
• Managed Tyco’s cost reduction measurement and evaluation program by monitoring and providing financial direction to manufacturing, engineering, and related support groups to help achieve targeted goals.
• Developed a sophisticated financial model for multiple production scenarios and sensitivity analyses that better determined resource requirements.  Utilized to support 1995 and 1996 reductions in force and to refine annual planning exercise.
• Headed cross-functional business development team and provided analysis support to other teams for similar effort. 

Accounting Supervisor                                                                                                                                                       1992-1994

Cost Accountant                                                                                                                                                                  1991-1992

EDUCATION

• M.S. Finance - Boston College, Wallace E. Carroll Graduate School of Management, Chestnut Hill, MA                                  
• B.S. Business Admin.  - University of New Hampshire, Whittemore School of Business & Economics,  Durham, NH 

TECHNICAL EXPERIENCE

• Microsoft Office Suite – Excel, Word, PowerPoint and SharePoint
• ERP Systems – Deltek Costpoint, QuickBooks Online, and Visibility

COMMUNITY INVOLVEMENT

• Seacoast Cal Ripken -  Assistant coach, baseball Hampton Youth Association -  Assistant coach, soccer;  2005-2010
• Cub Scout Pack #177 Treasurer 2006-2009; Boy Scout Troop #177 Treasurer 2010-Present

VALERIE PLOUFFE

58 Walnut Avenue * North Hampton NH 03862

603-379-2489 * vandv34@hotmail.com

SKILLS SUMMARY

• Business Planning / Development / Forecasting    
• Customer Service
• Consultative Outside / Inside Sales                               
• Customer Acquisition Strategies/Profiles                        
•  Internal / External Communications                              
•  Problem Identification / Resolution                                
•  Business to Business and Consumer Sales 
• Managed Credit and Collections
• Increased Business with Existing Customer

PROFESSIONAL EXPERIENCE

• Executed sales prospecting activities, including direct client appointment setting
• Performed Outside Sales / Customer Facing
• Generated quotes and followed up on prospective client leads
• General administrator for Professional services and Dispatch departments
• Executed sales prospecting activities, including direct client appointment setting
• Performed Outside Sales / Customer Facing
• Generated quotes and followed up on prospective client leads
• Coordinated Engineers for the Professional services department
• Service dispatcher
• Computer Hardware, Software & Professional Services Sales
• Supported Top Senior Account Executives Managed Generate quotes for hardware, software and professional services.
• Conducted sales prospecting activities
• Order Entree
• Respond to direct client inquiries and maintain database of accounts, activity, and inquires

EMPLOYMENT HISTORY

Comcast Business Services                                                                                  December 2010 – March 2012

Account Executive

Sprint Nextel                                                                                                                May 2007 – March 2010

Account Executive

Focus Technology Solutions                                                                                        October 2005 – May 2007

Professional Services Coordinator / Lead Generation Coordinator / Account Manager

CBE Technologies                                                                                                  January 2004 – October 2005

Sales Support/Customer Service

TECHNOLOGY SKILLS

 ·        Software: MS Office (Word, Excel, PowerPoint, and access), Eudora; Internet Explorer, and QuickBooks

• Operating Systems: Windows and Mac
• Languages: Java; HTML and Java Script
• CRM Tools: (ACT, Lead Master, Axapta, SalesForce, Goldmine, MS CRM, Lead Master, WorkBench,      

           iLeads and NetSuite)

• Platforms: Windows and UNIX

EDUCATION AND PROFESSIONAL DEVELOPMENT

• New Hampshire College, Portsmouth, New Hampshire - Business Management
• Hesser College, Portsmouth, New Hampshire - Liberal Arts Degree
• Sprint Wireless (Certified)
•     Comcast Business Class Service  (Certified)
• Computer Training (On Going)

REFERENCES

Available upon request

Create a Marketing Plan. When you take the time to think about how you are going to gain exposure to your customers, you should have a laid out calendar of events for the year. Note the holidays, note the weekends, note the possibility for events through out the year; include your vacation weeks, and write on the calendar.  Mark it with the important weeks for you to campaign and once you have done this you should mark the same calendar with the results of your effort.

Now you have a documented track record of what you did in previous years and how you may adjust for the coming year. Remember to note the weather and any occurrence that may have had an effect on your event or campaign.

Having this valuable tool in front of you helps to plan the execution in a timely manner so that you are not scrambling for ideas and are better prepared to meet any deadlines. Our planning is targeted to each business and the sales season of each individual industry. By stating an early plan you are better prepared with marketing collateral and products needed throughout the year which can be well thought out and applied with an effective strategy.

CALL for a FREE Consultation and Review of your Marketing Plan of 2013 - Wayne Gelardi

ADSERVICES 603 898-0050

Upcoming workshops at Helping Hands Family Chiropractic. The workshops are from 630 to 700pm. 

Helping Hands Family Chiropractic is located at 30 Gorham Street in Lowell Ma. Please call 978-452-4223 with any questions you may have

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Leslie & Company Solutions in Printing

This week I had to say good bye to a dear client, Rod Nordblom. Rod and I have been working on projects together for almost fifteen years.  Our first project was a book, Concord: Its Poets & Its Places.  The book had already been designed and printed once before. But the printer had gone out of business by the time it was up for a second printing. I was referred to Rod by a friend in business. We hit it off instantly. His photos in the book were just stunning. I felt so lucky to be a part of such great work. Without much documentation, Rod asked me to replicate the colors, paper and binding of the finished product.  It was a challenge that I couldn’t wait to take on. After researching different paper selections, press options and PMS color guides we were off to the races. I carefully checked the print runs on press to make sure that all the photos matched the previous printing. I was pleased to find out that not only was Rod happy, but that he thought this printing was even better than the first. The additional bonus was that I was able to see my work in print displayed throughout the Concord and Lexington, MA tourist spots and book stores.

A few years later Rod came to me with another idea he had in the works. His love for his hometown had him following the reenactment battles of 1775. This time Rod was transitioning from traditional photography to digital photography. He needed help in navigating how he would put these into a format for his readers. Rod asked me to help him put together a team of designers, writers and printers to create the new book, April 19, 1775 The Spark of the American Revolution. For months I coordinated the drafts of content and photos while also planning how this next book would be printed. We looked at different binding methods and decided that this time the book would only be printed in paperback to keep the price point down. Upon completion of the design, we quoted quantities, paper selection, color and finishes. I chose a local printer to Rod so he could be a part of the press runs, but when it came down to it, Rod entrusted me to see that the book was printed as he had envisioned. His trust spoke volumes to me. I too was fortunate that he always let me know that I did not disappoint. It was his custom to write me a very thoughtful thank you note as well as give credit in the acknowledgements.

Loving the printing industry the way I do, I thought that life just couldn’t get any better. Two beautiful books to my production and print credit and the opportunity to work with a very talented man. (Did I mention that this was just a hobby for him? Rod was also a very successful businessman at Nordblom Real Estate Solutions in Burlington, MA) Little did I know…. about five years ago Rod came to me with a very special and dear project to him. At the age of eleven he started a scrapbook on WW2. He continued it until the end, including the times while he was away fighting the war himself with the US Navy. It was during this time that his mother had saved the newspapers and any literature for him to add to the scrapbook he had been keeping for years. From start to finish headline to headline, Rod had captured it all in 15 or 20 volumes.  Some were so old the scrap paper was crumbling as we spoke. My mission was to scan every last page and figure out how we could reproduce them; while still keeping the charm of the scrapbook, and capturing the journey of this 11 year old into adulthood.

I first had to carefully dismantle the pages and scan them into a digital format….all 1400 pages!! Next we had to decide whether we would keep the size of the original scrapbook or reduce it in size. In making this decision we took into account the print size of the original articles. Reducing them further would create a legibility issue.  So we kept the 9 x 12 format. Together we selected a paper that was natural or a cream color on uncoated stock. We felt that the paper added to the authenticity of the books while enhancing the scans of the aging photos and newspaper clippings. The next decision was to figure out how to print all these pages in limited quantities without making their cost be $500.00 per volume.

At this time in technology, short run printing was beginning to make significant strides.  We were able to find print equipment that could reproduce the scans on the paper we desired for a lower price point than offset printing while still keeping the desired print quality for the finished product. Five years later and a four volume coffee table set we had successfully captured WW2 with headlines and photos that you just don’t see today. Actual pictures of war through the photographers and writers of Time, The Boston Herald, The Boston Globe and any other periodicals he was able to get his hands on. I still look at the volumes and am amazed!

This brings me to Rod’s recent memorial service.  It was there that I learned a few things that I would not have known had I not attended. First, that Rod cherished our creating and printing experiences almost as much as I had.  And second, that even though the WW2 scrapbooks were ALL given away and not able to be sold due to copyright issues, etc. he still found a way to share his endeavors. Rod donated about 100 sets to local schools and libraries, the Boston Public Library, Harvard University (his alma mater) and a few other colleges and local groups with which he was connected. It’s not every day you get the opportunity to work with a client like Rod. He brought out the best in everyone and knew how to utilize individual strengths and talents. I am forever grateful for what he brought out in me!

I am working with a client who lives in Hudson....he is very mechanically inclined...he does home improvements, electrical, motor repair, any type of mechanical trouble shooting, hot tub repairs...he has done work repairing all types of pumps...he is looking for part time steady work...please contact Donna at dmcareerservices@yahoo.com  if you may have an opening.

Basement Systems of New Hampshire

Specializing in Basement/Crawlspace: Waterproofing, Finishing and Foundation Repair

Our Mission:

At Basement Systems of New Hampshire, Our mission is to provide the highest levels of professionalism, integrity, and fairness to our customers. To sustain these high levels, we will install our industry leading products while maintain quality and efficiency. Our pledge is to establish lasting relationships with our customers by exceeding their expectations and gaining their trust through exceptional performance by every member of our team.   

We are so excited to receive the 2012 Angie’s List Super Service Award! Thank you to all our customers and Angie's List!!!

http://www.basementsystemsnewhampshire.com/about-us/awards/354-bsnh-earns-esteemed-2012-angies-list-super-service-award.html  

Please call us at any time for a Free, No Obligation Estimate @ 603-382-6098 or Toll Free 1-888-396-4594