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Credentialing Associate - Office Administrative (93938) Hooksett, New Hampshire with Cigna

Credentialing Associate - Office Administrative (93938) Hooksett, New Hampshire

Job Description

Cigna is expanding and adding new positions in Hooksett New Hampshire Office

This is an excellent entry level position where you will be trained.

Apply on line and come meet us at our:

Cigna Hiring Fair, Tuesday, February 11, 2014

3:00 PM to 7:00 PM

Courtyard Marriott Grappone, 70 Constitution Ave, Concord, NH, 03301

Credentialing Associate - Office Administrative

If you can't make it to the fair you will still be considered if you apply.

Responsibilities - We will Train!

-Accurate and expeditious verification of HealthCare Professional credentials

- Ensure all Health plan and National Committee for Quality Assurance requirements are met

-Knowledge of and compliance with NCQA and state specific standards
-Assist in the testing and implementation of procedures to improve efficiency
-Prepare Health Care Professional documentation for Credentialing Committee review
-Ability to exceed quality and production metrics
-Maintain provider profiling system
-Communicate via verbal and written means with providers and matrix partners

-This is not a call center environment, but does require communication with Health Care Professionals

. Requirements

- High school diploma with equivalent experience required
-Associates degree preferred
-Able to handle multiple priorities and be accountable

-Excellent organizational and time management skills
-Computer literate in Microsoft Office, Access, and Excel
-Able to navigate the internet proficiently
-Strong communication and interpersonal skills
-Ability to work independently within a team
-Analytical and problem solving skills


- See more at:

Newsletter from Dawn Bell - Nourish yourself Inside and out

Ideas on eating well and nourishing healthy relationships

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Healthful Horizons | Dawn Bell, Certified Health Coach

Dear Dawn, I hope this finds you happy and healthy with much to be grateful for so far in the new year! I've been fighting a bit of a cold, so I'm grateful for the chance to slow down and practice what I preach. There is a lot more to being healthy than just eating well! To heal up quickly I'm focused on rest, self-care and good nourishment. That nourishment can come from paying close attention to healthy food choices, and from making sure that I am well nourished and balanced in all areas of work and life. If you are interested in learning how to nourish yourself better, check out my upcoming live workshop series!

To your health,

Dawn Bell
Certified Health Coach, AADP

Eating Well

I'm becoming more and more aware that nearly every packaged or prepared food we eat has additives or preservatives of some kind, even when we are intentionally seeking out healthful options. It's getting more and more difficult to classify the things we eat as "food" vs just edible substances. How do we figure out what the best food choices are? Click to read more...

Healthy Relationships

Most people I know who celebrate Valentine’s Day do it to show special appreciation to loved ones, and I think that’s great. But what about all of our other relationships, the ones that we don’t necessarily celebrate on Valentine’s Day? Is there any benefit to nourishing all of those relationships too? I think so! Click to read more...

Live Workshop Series!

I am very happy to be presenting a four-part holistic nutrition workshop series in Manchester, NH. The series is being hosted by Pilates & More With Elina, and each workshop will be offered on two different nights. Each will focus on an aspect of healthy and balanced nourishment. Cost is $10 per workshop, or $8 each for the full series. 

  • Kick the Sugar Habit! (March 4 & 7)
  • Nourishing Energy (March 10 & 13)
  • Eating Your Feelings (March 24 & 26)
  • Food Label Detective (April 2 & 4)

Click here to see details on all four workshops. This is a great opportunity to receive live support around your health, and I hope to see you there! 

Image courtesy of Somchai Som /

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February Events

Workshop - Too Little Time and Too Much Stress! (February 6, 7:00 p.m., Andover, MA)

Now available on! 

Although geared towards those with food sensitivities, I've designed the recipes in this cooking guide to be enjoyed by all! Click for details...

About Dawn

As a health coach, I understand that there is no one perfect diet for everyone, and that good nutrition is about more than just food. I am committed to helping others learn how to nourish themselves in the best way possible. Learn how I can help you resolve the effects of unsupportive foods and stress on your digestion and your overall health at


Networking Success Story - Derek Rogers- Cornerstone Painting

I’m not really sure where to start when it comes to how networking not only helped save my business, but also grow it. My company has been in business for 28 years and we are one of the largest in our industry. Over the last 28 years, we have done next to nothing for networking or even advertising. If there was ever a time that work got slow, we would send out flyers to potential customers. Anyone that deals in marketing analytics knows that direct mail ROI (return on investment) is somewhere in the neighborhood of .5-.7%. In our last year, it was 0%. This created somewhat of a panic since our existing clients were not pulling the trigger on jobs we already priced for them. We needed new clients to supplement the existing and we needed them yesterday.


I was willing to try anything to grow my business, so when a friend of mine invited me to a AM networking event, I went. As I worked the room, I found that no one had really heard of my company or maybe did hear of us but didn’t know what we did. Many businesses would be unhappy that this was the case (especially if you are one of the larger players), but I saw it as an opportunity to brand. First, I took a look at my clients and contact sphere to see what relationships I had available to leverage. After that, I just started playing “The Connector”. I passed referral after referral to connect other businesses with my clients. As the referrals turned into money, I started to receive referrals. My business went from being $50k behind LY to being ahead of LY by $40k in just three months.


For me, it was all mindset. I had to learn to walk into networking event with the mindset to help others achieve their goals. That mindset attracted other like-minded individuals toward me which created not only clients and referrals, but also professional friendships. To many people attend networking events with the mindset of seeing what they can get out of others, and if it doesn’t hit their expectation, then they leave. Networking is all about building lasting relationships and achieving goals together through our contact spheres. When you become a resource to others, then you will develop trust. Trust develops into referrals. Referrals develop into money!



Choose to network with a mindset of giving!

Get Financially Smarter in the New Year


Protect Your Driveway and Create Curb Appeal




Resume for Dave Williams

Dave Williams

104 Lillian Terrace, Dracut, Massachusetts 01826

(978) 888-3934   |



Interested in Consulting/Contract or Employee status position.



  • Highly motivated IT project implementation lead with deep experience across different business lines within a large global financial services organization.
  • Strengths include project management, effective planning, budgeting, very detail oriented, and assigning resources to achieve business objectives in a high pressure environment.
  • Recognized for ability to build and manage teams that effectively collaborate to achieve successful conclusions.




  • Telecommunications
  • Infrastructiure
  • Vendor Management
    • Project Management
    • Process Improvement
    • Network Engineering
      • Sonet Networks
      • Multiplexors
      • Data Center
        • Cisco Technologies
        • HP Technologies
        • Budget Planning
          • Routers
          • Switches
          • Customer Setvice
            • Documentation
            • Visio
            • Troubleshooting
              • High Speed Circuit Test Certifications
              • Disaster Recovery
              • Capacity Planning
                • Frame Relay
                • MPLS
                • SDLC



Work Experience



All Network Engineering positions were moved to North Carolina and Texas.                                            

Principal Network Engineer (2006-2013) 

  • Managed Fidelity Investments national retail office expansion project of 15 locations per year. All locations opened on time and within budget. Additionally, oversaw 150+ existing retail locations.
  • Chaired weekly team meetings with telecom service providers, site build-out coordinators, construction managers, and engineers.  Expanded these meetings to include additional people as projects required. This resulted in successful completions without incident.
  • Managed both internal and external resources requiring telecom equipment installation, cabling, and testing of high speed optical, DS3 and T1 connectivity.
  • Partnered with Fidelity finance department and other engineering groups within the firm to realize increase of Telecom circuit savings of $10.6M between 2009 and 2012.
  • As a subject matter expert, I managed Telco System's edgelink 100 and 828 (M13 mux) platforms supporting Fidelity’s voice communications.
  • Involved with data and voice circuit analysis, and evaluated existing telecom contracts.
  • Assisted with required decommission of the Marlboro Massachusetts campus within three months to accommodate another company’s purchase. The campus consisted of a data center, call center, and one additional building supporting over 5,000 employees. Coordinated telecom vendors, engineering groups, and onsite Fidelity technicians. Collaborated to establish impacted circuits and equipment, determined ownership, and assisted with the removal schedule. Instrumental in relocating remaining employees to off campus location. Building contents were successfully removed on time with no impact to the production environment.
  • Teamed with finance department to negotiate WAN circuit contracts with multiple telecom providers. Determined best contract to meet business objectives.
  • Developed plans to manage implementation to disconnect, re-size, or replace circuits according to contract agreements.
  • Evaluated and updated the firm’s documentation of tier II and III wan link connectivity as well as tier III router and switch configurations.
  • Partnered with voice engineering to determine diversity and bandwidth requirements.
  • Provided engineering Cisco and HP routing and switching for various projects within the Fidelity Investments network.


Network Planning Consultant (2001-2006)

  • Managed disconnect of Midwest OC48 Sonet ring and connecting circuits generating $750K of savings per year.
  • Principally involved in the identification of active circuits and their connected customers, negotiating, ordering, scheduling, and implementing cost effective replacement circuits.
  • Managed installation and certification testing of high speed wan connections within the Fidelity network.
  • Managed testing and implementation of multi-vendor OC192 backbone rings, as well as diverse private and public sonet rings ranging in size from OC3 to OC48.


Senior Network Planning Manager (1998-2001)

  • Managed implementation of WAN connectivity and mid-range AS400 platform from Boston World Trade Data Center to new Merrimack Data Center.
  • Assisted with required periodic disaster recovery and acceptance testing.


Project Leader (1996-1998)

  • Provided management expertise as member of newly created National Project Planning and Implementation team which lead to new process improvement standards within the firm.
  • Managed implementation of wan connectivity to new Marlboro Data Center and mid-range AS400 platform.


Field Service Engineer/Network Operations Tech/ Senior Field Service Engineer (1983-1996)

  • Managed Telecom vendors’ installations and repairs.
  • Provided network monitoring and troubleshooting to resolution, including onsite installation and configuration of hardware connecting to mainframe and customer equipment.

Resume for William Schmitt JR



12 Clyde Ave.                                                                                                                      Cell:  757-714-9559

Dracut, Massachusetts 01826                                                                                                                                   Home: 978-221-5395                                                                                                                                                                                                                                                                                                         .







                                                I am a Dynamic, results oriented business professional with particular expertise within the service industry.  Repeatedly recognized for ability to build lasting business relationships, and attention to detail.  Outstanding supervisor, trainer, and motivator.  Excellent communication skills, both verbal and written. Skilled in P&L administration, budget formulation and execution.  Creative and resourceful problem solver.  I have been very successful and have a vast amount of accomplishments in many business settings.  I have the ability to be adaptable and  master the duties  and responsibilities of any position.  I am proficient in excel, word and power point. I would be an asset to any company and greatly contribute to the future success and growth of the organization .   




1/13 to 9/13                           Republic Parking System, Lowell, Massachusetts

                                                General Manager / City of Lowell Parking Operation

                                                * Managed 5 parking garages, 2 surface lots, on street multi-meter repairs and                                                         revenue collection.

                                                * Performed interviewing, hiring, background investigation and training of newly                                                         hired employees.

                                                * Solicited bids for various services and awarded contracts.

                                                * P&L administration and execution, customer service and client relations.

                                                * Facility Maintenance and direct the activities of the maintenance team.


                                                * Formulated and instituted duties and checklists for maintenance team.

                                                * Installed a cleaning solution metering system, savings 50% in chemical expense.

                                                * Installed new Amano on street multi-meters, learned  mechanical repairs,                                                               software operation and revenue                                                                                                                           * collection process.

                                                * Proficient on Amano pay on foot stations, operation and repairs, also Amano                                                        gate and lane control  *equipment and backend software.  

                                                * Walked every garage and formulated an excel spreadsheet that reflected items                                                        requiring repairs or cleaning.


 2007 to 2012                       Central Parking Systems, Virginia Beach, Virginia

                                                Operations Manager / City of Virginia Beach Parking Operation

                                                * Managed 2 garages, 8 surface lots, 4 managers, 8 supervisors and on street enforcement officers.

                                                * I also managed the on street meter collection team.

                                                * Hired 80 seasonal employees, interviewed, performed background checks, drug                                                      testing and training.

                                                * Solicited bids for various services and awarded contracts.

                                                * P&L administration, budget formulation and execution, customer service and                                                          client relations.

                                                * Facility Maintenance, direct the activities of the maintenance operations team.


                                                * Factory trained in Federal ADP equipment repair, software operation and report f                                                      Formulation.

                                                * Got the contract renewed for an additional 5 years because of my performance                                                       and client satisfaction.

                                                * Installed new ticketing writing system,  I added pictures on printed violation.

                                                * Upgraded ticket process data base to reflect real-time.

                                                * Increased ticket volume by 30 % through training and officer motivation.

                                                * By adding the picture and real-time data base, reduced customer disputes and                                                        increased fine remittance.

                                                * Opened a new lot, cost $ 4000.00, collected an additional $ 15,000.00 1st                                                            season in additional revenue.

                                                * Designed new uniforms & logo for enforcement team and garages. also wrote                                                          operation manuals.



                                                   William E. Schmitt, Jr.

                                                             Page 2




2 006 to 2007                       Lowes Home Improvements, Suffolk, Virginia

                                                Human Resource Manager

                                                * Managed all aspects of human resources for 130 employees. 

                                                * Performed training, background checks, drug testing, interviewing, hiring.


                                                * Successfully recruited 60 seasonal employees.

                                                * Conducted many new employee orientation sessions.

                                                * Worked on the retail floor for all major holidays and peak volume day's helping                                                       customers.


2004 to 2006                        Lanier Parking Systems, Roanoke, Virginia

                                                General Manager / City of Roanoke Parking Operation

                                                * Managed 7 parking garages, 5 surface lots.

                                                * Performed surface lot revenue collection

                                                * Wrote parking violations for surface lots

                                                * Performed data base auditing.

                                                * Solicited bids for various services and awarded contracts.

                                                * P&L administration, budget formulation and execution, customer service and                                                            client relations.

                                                * Facility Maintenance, direct the activities of the maintenance team.

                                                * Hiring, interviewed, performed background checks, drug testing and trained                                                           employees.


                                                * Got the contract renewed for an additional 5 years because of my performance                                                     and client satisfaction.

                                                * Received factory training on Federal ADP equipment. Saved 30 % on technical                                                         service visits.

                                                * Increased revenue by 20% by doing data base auditing and billing customer                                                         correctly.

                                                * Formulated contracts for service providers.

                                                * Worked with City Purchasing Manager and City Attorney to formulate vendor                                                           contracts.

                                                * Member of the Downtown Roanoke Planning Committee and Visitor's Bureau.

                                                * Went door to door soliciting retailers to purchase parking validations. Increased                                                     revenue by 5%.


1999 to 2003                        Cox Communications, Chesapeake, Virginia

                                                Field Service Manager

                                                * Directed a technical team of 98 employees that service, install, high speed                                                                internet, telephone,

                                                  and cable television also managed 7 technical supervisors.

                                                * Represented Cox at the City of Chesapeake Cable Commission meetings

                                                * Managed training, productivity, customer service, quality assurance, performance                                                     reviews


                                                * Learned to install and service all technical products.

                                                * Resolved all customer issues.

                                                * Successfully managed budget to come in below on  P&L expense line items.

                                                * Wrote and produced a training program detailing the benefits of cable vs dish.

                                                * Conducted a training series on customer service.

                                                * Chaired various committees on a variety of topics.

                                                * Tested new products prior to their release.



Previous experience also includes Production Management, Technical Service Management, Human Resources Management, Restaurant Management, Quality Assurance Management, Assistant to the President .





                                                William E. Schmitt, Jr.

                                                             Page 3

Security Clearances 


* Secret Security Access Clearance:  Enabled me to access secure military location  as well as board naval vessels  to repair and install electro-mechanical devices in sensitive areas.

* Certified Department Criminal Justice Clearance: Gave me authorization to work on and install, alarm systems, circuit television systems also access equipment at  banking locations and major money counting and distribution facilities.


Certifications and Licenses


* Instructed electro-mechanical repair and installation also concepts of Xerography : Taught Navy Electronic Technicians how to repair

  equipment while deployed  also instructed new hired technicians.

* Defensive Driving Instructor: Certified through Liberty Mutual Insurance. 

* Safeserve


Special Recognition


* Awarded the #1 Excellence in service award for having an outstanding technical service department,  was awarded a gold ring from the

   Savin Corporation.

* Was invited to attend a Regional Manager meeting at the home office, Cedar Rapids Iowa, to explain how I  turned a failing branch

   operation around and returned it to profitability and excellence in service. As a result I was promoted to Regional Service Manager, and

   given the Flag Ship Branch, dealing with all the major banking institutions.

* Presented the " Star of the South Award " by my service department team, for providing excellent direction and a

   shining example  to follow.




* Industrial Electricity and Electronics

* Train the Trainer

* Dale Carnegie

* Public Speaking

* Concepts of Xerography and electro-mechanical repair

* Repair and operation of Amano equipment

* Repair and operation of Federal ADP equipment

* On street enforcement and safety procedures.


Professional Associations

* Women in Cable

* New England Parking Association

* Parking Association of the Virginia's

* International Parking Association

* Purchasing Agents of Greater Baltimore

* Human Resource Manager Association of Tidewater Va.




* St. Leo's College / Virginia Beach Va. /  Business Major / Working on degree

* Philadelphia Community College / Philadelphia Pa. / Law Enforcement

* Mastbaum Technical Vocational  / Philadelphia Pa. /  Electronics & Electrical



Resume for Linda King


Linda Lea King


41 Whitaker Lane, Groton, MA 01450                                   (978) 448-0533                 

Summary of Qualifications


Energetic, resourceful and highly competent administrative professional with over 10 years of experience in healthcare education skilled in coordinating projects, multi-tasking and providing excellent customer care.

Project Coordinator

MS Office (Word, Outlook, Excel, PowerPoint)

Customer Service

MS SharePoint Power User

e-Library Management


Purchasing Coordinator



Professional Experience



Program Associate, Family Education Program, Center for Families               October 1996 to June 2012

Administrator, Cardiac Anesthesia Service                                                       January 1990 to July 1996



Administrative Assistant, MICU (Multidisciplinary Intensive Care Unit) August 1986 to December 1989

  • Managed extensive family education website on hospital e-Library using SharePoint and growing the library over 600% to more than 1200 documents for patients and families; systematized translation process in several languages including Spanish, Portuguese and Arabic for needs of patient population. 
  • Organized and completed document JCAHO review process annually for up to 30% of website documents.
  • Researched and developed relationships with translation experts and companies and negotiated “translational memory” discounts saving 10-25% of the total cost for each document translated.
  • Reviewed, wrote and edited Family Education Program documents with subject matter experts.
  • Provided enthusiastic and courteous customer service in the Center for Families for any visitors requiring assistance with accommodations, parking, library materials, lactation services, museum pass program, TTY use or any other hospital services.
  • Triaged phone calls to help patients directly or forwarded calls to appropriate department for assistance.
  • Utilized best judgment when assisting parents in emergency/stressful situations.
  • Collected and confirmed patient/family data for entry into parking, library and accommodations databases.
  • Coordinated purchasing for department using PeopleSoft.
  • Reviewed invoices, submitted payments to A/P and tracked expenses.
  • Oriented/trained interns and new staff to department procedures
  • Researched and developed WalkBoston Parents Program maps widely used by hospital visitors.


Additional Experience


Boston University Medical School – Boston, MA

Administrator, Vascular Disease and Diabetes Program Project

Joslin Diabetes Center, Diabetes Research Laboratory – Boston, MA

Laboratory Research Assistant




State University of New York at Binghamton – Binghamton, NY

BA in Linguistics with Honors received concurrently with BA in Psychology         

Massachusetts General Hospital Institute of Health Professions – Boston, MA

Two years of graduate coursework in MSN Program toward a specialization in Women’s Health Care                              



Linda Lea King                                                                                                                               Page 2





Shining Star Award for Exceptional Care | Exceptional Service @ Children’s Hospital Boston, April 2012

Nominated by Diabetes Division for work in extensive revisions of multiple complex documents in three languages on e-Library website of patient and family information for external JCAHO review process.



  • Charles River Wheelmen - volunteer bicycle ride and trip leader and Editor of Wheelpeople for over 10 years
  • Prescott Elementary School Council 2007
  • Prescott Elementary School: Library Volunteer 2002-2008
  • Groton Youth Basketball Girl's Coordinator 2008 & 2009
  • Groton Middle School PTO Treasurer 2010
  • Volunteer Administrative Coordinator Groton-Dunstable HS Robotics Team 2011, 2012 and 2013
  • Squannacook River Runners Scholarship Committee 2013

Dracut based CPA firm is seeking an experienced Tax Manager

Small growing CPA located in Dracut, MA is seeking an experienced Tax Manager. The position is a full-time position. The ideal candidate would have 5-15 years of experience in tax preparation, tax planning, IRS and DOR representation, and tax review procedures. The position will involve oversight of the entire tax operations including the expansion and improvement of tax procedures, preparation of complex business and individual tax returns, and client representation. Experience in ProFx Suite is highly recommended but, not required. Our firm offers a generous benefits package including health, dental and vision insurance, paid time off, 401(K) with a 3% match, and other flexible benefits. Please forward a resume for consideration to No phone calls please.