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Meet Athena Mirabello of Athena's Boutique

athena

Athena has always had the desire to open a woman's clothing store . Her background is in fashion design, retailing and merchandising. "I'm always trying to keep the prices low. I'm seeking out suppliers and sources where I can get a good price, then I can pass it on to the customer." And Her customers appreciate that effort. Reviews on her facebook page include comments of "breath of fresh air" "amazing" "honest opinions". With products that include "gorgeous dresses and incredible quality in tux. The styles and choices are endless."

Athena's Boutique is a Formal Wear and Accessories Boutique with many Beautiful Dresses from sizes 0-30 to choose from.  If your looking for Designer name Bridal, Bridesmaids, Mothers, Flower Girl, Communion, and Prom Dresses you will find it here. They also rent Tuxedos and Suits.  Athena says she takes pride in making all of her customers feel special for their big day. Got a wedding, prom or special party coming up? Call Athena!

Contact: 

Phone: 978-677-7169

Email: athena@athenasboutique.com

FaceBook: https://www.facebook.com/pages/Athenas-Boutique/627432107373966

Twitter: https://twitter.com/Athenasbootique

Website: http://athenasboutique.com/

Location: 1734 Lakeview Ave Unit 8, Dracut MA

Resume for Eric Young

Certified Financial Planner

Eric J Young

 

Certified Financial Planner/ Licensed Broker experienced in implementing complex saving, income and risk management for people in all financial situations, to ensure client’s retirement plans will work well into the future.

 

Skills

Educational

Communication, Asses Risk Tolerance, Planning Strategies

 

 

Analysis

Income Planning, Asset Allocation,

Gifting, Estate Planning

Reporting

Taxes, Plan Performance,

End of Year Info

 

Work Experience

Licensed BANKER – Citizens Bank Goffstown, New Hampshire   June 15 – Sep 16

        

Recent 100% customer satisfaction from surveys.

        

Recently within top 10 for referred investment sales.

        

Profiled customer to uncover outside bank/investment assets.

        

Assisted clients with investment and retirement planning

        

228% of Q2 Banking Goal achieved

FINANCIAL RELATIONSHIP SPECIALIST – Manchester, New Hampshire   August 14 – May 15

        

Positioned Bank's products to individuals and small companies.

        

Sold annuities to help customers attain income and savings goals.

        

Made referrals to TD Ameritrade - 2nd in region 97% of annual goal

before the end of 2nd quarter.

INSIDE SALES REP – Deluxe Corporation – Groton, Massachusetts   March 14 – July 14

        

Positioned Company's high quality products to small business.

        

Encouraged firms to update their marketing and website presence with Company.

        

Adhered to strict quality control and security especially checks.

INVESTMENT/RETIREMENT SOLUTIONS REP – FIDELITY INVESTMENTS   Jan 04 – October 13

        

Retained assets of terminated 401(k) participants.

        

Assisted clients who kept assets with Fidelity with retirement savings and investment guidance.

        

 Consistently met sales goals as set by Company.

        

Came in 2nd out of 300 reps in one investment campaign

        

Assisted existing and new clients with consolidations to Company.

        

Assisted clients with overall financial and retirement planning

Education

Northeastern University, Boston, MA, BS Economics

Hesser College, Manchester, NH AS Business Management                                                                                                                                      

Licenses and Certifications           

         

·        

Series 7

·        

Series 66

·        

NH Insurance Producer License

Resume for Faith Jordan

FAITH A. JORDAN

Ayer, MA 01432

 978.430.3275  faithjordan23@gmail.com  www.linkedin.com/in/faithajordan

 

Professional Summary

 

Proactive, results-oriented HRIS Support Specialist with 11 years experience in Oracle Advanced

Benefits (OAB), HR, Self-Service and iProcurement modules and over 15 years in overall benefit administration. Excellent analytical, troubleshooting and problem resolution abilities.  Outstanding customer service, communication and relationship-building skills. Recognized for integrity, trustworthiness, confidentiality, work ethic, strong attention to detail, ability to prioritize and meet deadlines.  Capability to learn new skills and software effectively and efficiently.

 

Skills

Proficient in: Oracle OAB, HR, Self-Service and iProcurement modules; Microsoft Word, Excel, Outlook and SharePoint; WinSCP, BasWare; KBX; Snagit. Developing skills in: Workday and ADP Workforce Now

Vendor on-line systems: Harvard Pilgrim, United Health Care (UHC) eServices, Kaiser, Blue Cross Blue Shield, Delta Dental, Cigna (Dental/Life/Disability), Reliance Standard Life, Sun Life, MetLife, Vision Service Plan, Combined Services FSA and COBRA, WageWorks FSA and COBRA, Benefit Concepts COBRA, Fidelity, Charles Schwab, T. Rowe Price, Health Equity HSA and HireRight (background check and I-9)

 

Professional Experience

 

BrooKS AUTOMATION, INC., Chelmsford, MA                                                                                             2016

A leading worldwide provider of automation and cryogenic solutions for multiple markets including semiconductor manufacturing and life sciences.

Senior Benefits Analyst Contractor – (Jul – Nov 2016)

Provided benefits support for > 850 US employees to include answering employee benefit-related questions and issue resolution.  Processed benefit changes in Workday. Administered STD, LTD, and FMLA leave of absences. Collaborated with vendors, broker and payroll on all benefit-related activities. Oversaw and resolved electronic enrollment file issues. Performed audits to ensure accurate enrollment/changes/terminations. Assisted with benefit invoice processing. Produced benefit and general employee reports. Managed 401(k) audit.

 

PLUMCHOICE, InC., Lowell, MA                                                                                                                             2016                      

The leader in providing a continuum of specialized technical services for today’s highly personalized consumer and small business technology environments. 

HR Contractor - (Jan - May 2016)

Assisted in the transition from Workday to ADP Workforce Now. Created and customized ADP reports to replace existing Workday reports. Audited data for > 450 employees between systems. Developed terminated employee I-9 record-keeping process. Participated in special projects as needed.

 

KBACE TECHNOLOGIES, INC., Nashua, NH                                                                                                            2015 to 2016

A global consulting and technology services company dedicated to helping customers maximize their investment in Oracle Software by delivering unmatched services, solutions, and products.

HR Contractor, HR and Recruiting – (Sep 2015 – Jan 2016)

Ensured all HR-related processes from on-boarding to termination were processed in a timely and accurate manner. Performed Oracle data entry for employee life cycle. Liaised with management, payroll, and benefit vendors as needed to resolve employee and administrative issues. Assisted in monthly benefit invoice reconciliation. Generated weekly headcount report and ad hoc reports as needed. Managed benefit feed process. Served as primary contact for all open enrollment-related activities.

 

MONSTER WORLDWIDE, INC., Weston, MA                                                                                                        2010 to 2015

The parent company of Monster.com, the premier global online employment solution for people seeking jobs and the employers who need great people.

Human Resource Information Service (HRIS) Support Specialist – (Jun  2011 – Feb 2015)             

Managed three areas of responsibility for > 1700 US employees:

1.      

Served as the SME while orchestrating all OAB-related aspects i.e. data integrity, audits, upgrades and testing. Proactively researched and resolved HRIS-related issues.


FAITH A. JORDAN                  faithjordan23@gmail.com                                   Page 2 of 2

2.      

Oversaw the design, implementation and upgrades of US internal/external benefit interfaces. Directed the weekly benefit feed process for 12 vendor interfaces.

3.      

Administered all aspects of > 25 monthly benefit invoices; ensured approval and payment in a timely manner.

·        

Ensured all benefit-related activities were compliant with federal and state regulations.

·        

Coordinated OAB component of the annual benefit open enrollment.

·        

Developed >100 user procedures, guidelines & documentation; trained 15 to 20 internal customers on processes/functionality.

 

OAB Issue Resolution  

·        

Collaborated with Benefits Manager on life insurance coverage miscalculation for 30 employees leading to a $50K credit on the life insurance invoice.

·        

Rebuilt and reprocessed 250 employee benefit records to reflect the correct termination date; resulting in accurate coverage cancellation and premium payments.

·        

Worked with Payroll to resolve benefit contribution issues; ensured accurate employee payroll deductions.

HRIS/Interface Projects

·        

Worked with outside consultants, performed OAB testing, met deadlines and successfully completed Oracle R12 update.

·        

Expedited new vendor plan implementation in conjunction with annual benefit open enrollment.

·        

Avoided unnecessary, additional manual processing by completing the COBRA interface enhancement by the deadline.  

·        

Coordinated fast-paced testing plan for UHC interface code change; completed ahead of deadline. Received a $2K credit on invoice.

Process Improvement

·        

Created process to stop deletion of open enrollment benefit elections. Instructed team on proactive process and reduced benefit enrollment errors.

·        

Developed process to improve invoice processing cycle time, leading to a decrease in cancellation notices.

HR Administrator (Contract) (Sep 2010 – Jun  2011)

Responded to 25 to 30 daily employee benefit and policy inquiries via email or telephone for > 2000 US employees as part of the 4-person HR Central intake team. Served as the primary point of contact for all employee inquiries during annual benefit open enrollment.

·        

Performed Oracle data entry, audited data entry for all other HR Central team members, generated and prepared ~ 10 standard reports and maintained employee files. 

 

WELCH FOODS INC., Concord, MA                                                                                                                           1999 to 2010

A leading branded manufacturer of food and beverage products with annual sales of $700 million.

Benefits Coordinator

Administered all aspects of health and welfare plans; managed administration of three pension plans and open enrollment for all retiree medical plans. Maintained retiree and term-vested personnel records and files.  Prepared and processed all benefit-related payroll changes.  Managed service and retirement award programs. 

·        

Partnered with IT and Payroll on the implementation of Oracle HR, OAB, Payroll, and Employee Self Service modules.

·        

Served as main liaison with all third party vendors including creation and delivery of electronic enrollment files. 

·        

Facilitated compliance with COBRA regulations. 

·        

Promoted from Human Resources Assistant to Benefits Coordinator.

 

Education

           

Accounting, Business, and Computers, Cuyahoga Community CollegeWarrensville Heights, OH

 

VOLUNTEER EXPERIENCE

 

LOAVES & FISHES FOOD PANTRY, INC., Devens, MA                                                                       2015; 2016

Provides food and temporary support services to local area residents.

 

Assist Volunteer and Office Coordinator with various administrative tasks using Microsoft Word and Excel skills.  Assist in maintaining GiftWorks database.

Meet Maureen Croteau of Rain International

maureen

Maureen is an Independent Brand Partner for Rain International who lives in NH. Her goal is to share an amazing product and opportunity with as many people as possible and change lives.

Imagine something so small containing the antioxidant equivalent of 8 to 10 servings of fruit and 8 to 10 servings of vegetables!
Introducing SOUL-natures answer to life, energy and youth. It's not just the non GMO seeds we use, but how we use them. We use proprietary cold press technology to carefully extract the seed's vital nutrients and essential oils. The result: SOUL is 20 times more potent than the actual fruit produced.
Anti-inflammatory, anti-oxidant and more. Cold pressed. ORAC tested. 

Contact:

Phone: 603-930-4415

Email: magriffin7@comcast.net

Website: www.myrainlife.com/mcroteau 

FaceBook: https://www.facebook.com/itsraininghealth.maureencroteau

RJs - Rpm Motorcycle Sales and Service

rjs

Acupuncture Center of Southern NH Dec Newsletter

Vicki (Jessop) Irwin Lic. Ac., MAc, Dipl. Ac. (NCCAOM)
Acupuncture Center of Southern NH
71 Spit Brook Road, Suite 407
Nashua, NH 03060
603-589-9805

Treatment of Neurological Disorders with Acupuncture

A neurological disorder refers to a problem with the nervous system, which is a complex, sophisticated system that regulates and coordinates the body's activities. Nerve pain can arise from trauma, inflammation, stroke, disease, infection, nerve degeneration, exposure to toxic chemicals and nutrient deficiencies.

Nerve pain is usually a sharp shooting pain or a constant burning sensation. Typically occurring in the same location with each episode, it can often be traced along the nerve pathway. Sometimes weakness or impaired function in the affected area occurs and the skin may be either overly sensitive or numb.

Some neurological disorders acupuncture can provide symptom relief from include:

Amyotrophic Lateral Sclerosis (ALS) - ALS is an irreversible neurological disease that destroys the nerve cells that invigorate our muscles.

Carpal Tunnel Syndrome - Also known as median nerve entrapment, it occurs when swelling or irritation of the nerve or tendons in the carpal tunnel results in pressure on the median nerve.

Headaches - Headaches that can be treated with acupuncture include migraines, tension headaches, headaches occurring around the menstrual cycle, sinus headaches and stress-related headaches.

Myasthenia Gravis - A neuromuscular disorder causing muscles under voluntary control to tire and become easily fatigued.

Peripheral Neuropathy - Presenting as damage to the peripheral nervous system, which transmits information from the brain and spinal cord to every other part of the body, this kind of neuropathy can be caused by diabetes and often affects the feet.

Trigeminal Neuralgia - Facial pain, sometimes called Tic Douloureux, affects the trigeminal nerve, which is responsible for impulses of touch, pain, pressure and temperature sent to the brain from the face, jaw and gums.

Acupuncture and Oriental medicine have been found effective as a conjunctive therapy for several neurological disorders and in treating pain and inflammation.

If you or someone you know is suffering from a neurological disorder or nerve pain contact us today for more information or to schedule an appointment!

 

Relief from Myasthenia Gravis Symptoms

Myasthenia gravis is a neuromuscular disorder causing muscles under voluntary control to tire and become easily fatigued. This happens when the muscles and the nerves that enervate them miscommunicate. More than half of those diagnosed with myasthenia gravis present with eye problems as their first symptoms. This primarily includes droopy eyelids (ptosis) and double-vision (diplopia). However, roughly 15 percent of sufferers reported their first symptoms started in the face or throat muscles. These symptoms included difficulty talking, chewing, swallowing and breathing.

Someone who has difficulties with the face or throat muscles as a result of having myasthenia gravis, may experience altered speech, limited facial expressions, difficulty swallowing, and chewing may become an exhausting activity. The most severe symptom is what is called a 'myasthenia crisis,' in which the muscles used for breathing no longer function. This is a life-threatening condition and emergency medical help is needed immediately.

As myasthenia gravis may affect any muscle under voluntary control, weakness could occur in other areas besides the face and throat. The arms generally are more affected than the legs, and symptoms may present in the hands and feet, although this is not as common.

The exact cause of this condition is unknown, but researchers have learned that the disease prompts the immune system to block signals from the nerve to the muscles. There is also evidence that a protein helping the muscles to receive messages is prevented from doing so. It is also believed genetics may play a role.

Acupuncture and Oriental medicine can be used to support the treatment you receive from your primary care provider. As this disease is complex, all the things that bother you are reviewed, not just the signs and symptoms specifically related to it. This may include questions about your quality of sleep, digestive functions and emotional state.

Let's say, for example, that you first notice fatigue in the legs becoming a problem and then over the next few months poor appetite and frequent diarrhea are added as the latest symptoms, the diagnosis may be one of Qi deficiency in the stomach and spleen. Qi is the most fundamental, indispensable energy needed for life to exist. Treatment may focus on strengthening the Qi in the stomach and spleen to help the body produce a high-quality, healthy supply of blood to aid weakened leg muscles. An improved stomach and spleen can bring back the appetite and help stop diarrhea. It can also help make extracting nutrients from food more efficient, which, in turn, supports the immune and nervous systems. It is important to maintain realistic expectations as treatment is only used for symptom management.

 

An Adjunctive Therapy for Multiple Sclerosis

Multiple sclerosis is an autoimmune disease that progressively damages the central nervous system. This happens due to the wearing away of the myelin sheath, a protective layer encasing the nerves. The central nervous system is composed of the brain and the spinal cord, and is responsible for sending messages from the brain to other parts of the body via the nerves.

The severity of symptoms and the length of time they last can also greatly vary depending on the person. Some patients initially experience strong symptoms, and then they suddenly disappearance as the disease enters a period of remission. A remission can last weeks, or even years, in some cases. Others may experience a more insidious process wherein mild symptoms develop slowly over time but ultimately increase in severity.

There is promising evidence that use of acupuncture and Oriental medicine as an adjunctive therapy can help mitigate symptoms and some complications of multiple sclerosis, including depression, problems thinking clearly and emotional instability.

An article called "Acupuncture and Multiple Sclerosis: A Review of the Evidence," was featured in the journal Evidence-based Complementary and Alternative Medicine, volume 2014. In this article, the authors assessed the validity of using acupuncture and Oriental medicine to treat symptoms of multiple sclerosis. To do this, the researchers reviewed many scientific studies on the subject to reach their conclusions. Researchers demonstrated that remyelination, a repair of the damaged myelin sheath, occurred in a significant amount of study participants. The article also showed potential in regards to treating the mental and emotional challenges faced by patients with multiple sclerosis, including subjective feelings such as depression and the ability of the patient to handle their illness, were measured and shown to improve.

If you suffer from the physical symptoms of multiple sclerosis or, related mental and emotional issues, call today to see how acupuncture and Oriental medicine can help you!

 

 

In This Issue

·        

Treatment of Neurological Disorders with Acupuncture

·        

Relief from Myasthenia Gravis Symptoms

·        

An Adjunctive Therapy for Multiple Sclerosis

·        

Amyotrophic Lateral Sclerosis (ALS) Symptom Relief

Amyotrophic Lateral Sclerosis (ALS) Symptom Relief

Amyotrophic lateral sclerosis (ALS) is an irreversible neurological disease that destroys the nerve cells, or neurons, that invigorate our muscles. Neurons are found in the brain and spinal cord, which comprise the central nervous system (CNS).

As these cells weaken and wither, so do the muscles associated with them. Ultimately, this leads to a paralysis of those muscles.

Early warning symptoms of the disease include weakness and fatigue of the arms or legs, and sometimes difficulty with speaking clearly.

Other symptoms that may appear in early stages of ALS include:

 ● Problems walking, including tripping and dragging the feet

 ● Tired and weak feet, ankles and knees

 ● Cramping, trembling, and twitching of arms and shoulders

 ● Tongue spasms

 ● Difficulty keeping head upright

In later stages of the disease, more severe symptoms reveal themselves. The muscles responsible for breathing, swallowing and moving the body deteriorate to the point where they can no longer function.

There is no known cure as of yet. The causes of ALS are not well understood, but it is accepted that genetics and chemical imbalances within the brain may play a role in developing the disease.

Acupuncture and Oriental medicine can assist in managing the symptoms of ALS, including muscle weakness and cramping, fatigue and emotional issues.

According to acupuncture and Oriental medicine, the kidneys are responsible for the production and control of a vital substance called marrow, which, in turn, produces essential components that make up a healthy central nervous system.

The brain is considered a repository for marrow, and is thus termed the sea of marrow. When the kidneys are deficient, this condition can negatively impact the central nervous system.

When kidney deficiency occurs, it is important to nourish and revitalize them, so they can in turn help nourish and revitalize the brain.

If you experience any symptoms contact us today to see how acupuncture and Oriental medicine can help you!

Resume for Debbie Pucci

 

Debbie Pucci                                                       MiracleOfFlight1@Gmail.com

978-429-5347                                                                             www.linkedin.com/in/debbie-pucci-5a7075111

 

Operations Analyst / Procurement Planner    

Utilize analytical and quantitative methods, enhancing supply chain processes

 

  • Strong analytical, problem solving and business communication skills.
  • Collaborative daily interaction with cross-functional teams to maintain and meet organizational goals and objectives.  Effectively present information.
  • Monitor demand drivers, suppliers, sales orders, shipments and on-time delivery.

 

Education

 

Master of Business Administration, Southern New Hampshire University, Manchester, NH, GPA 3.87

Bachelor of Science, Business Management, Merrimack College, North Andover, MA

 

Highlights         

-       

Proficient in SAP, Excel, Word, PowerPoint, Visio

-       

Inventory Analysis and metrics

-       

Demand Planning and Procurement

-       

Certified Lean Six Sigma Green Belt                      

-       

Supply Chain Analysis

-       

Production Scheduling and Control

-       

Drive Continuous Process Improvement and Tools

-       

Customer Focused

 

­

Experience                            

 

Contracting                                                                                                                                       2016 to Present

 

ST. JUDE MEDICAL (SJM), Westford, MA                                                                                                 2014 to 2015

Senior Production Planner

Utilizing SAP and working closely with Global Planning, planned production schedules and released work orders for manufacturing catheters. Monitored Takt time and material flow through shop floor control.

·        

Maintained targeted number-of-days inventory for stocked items.  Maintained accurate SAP data.

·        

Determined manufacturing schedule based on Takt time, capacity and transit time.

·        

Provided Supply Chain Metrics and analytical support.  Contributed in Projects, Forecasting and S&OP.

·        

Assisted NPI team in preparing to move a portion of SMJ’s manufactured products to their Costa Rica plant.

 

PETEDGE CORPORATION, Beverly, MA                                                                                                    2013 to 2014

Buyer/ Planner, Inventory Management

Utilizing Forecast 21 and Oracle, followed by SAP implementation, validated data constantly, reviewed historical sales trends, researched demand drivers, evaluated forecast results, and revised forecasts as needed.

·        

Provided collaborative approach working with Sales, Marketing, Retail Merchandising, and Finance, obtaining and ensuring current and accurate demand forecasts.

·        

Validated data, researched and resolved MRP discrepancies, managed procurement, and established good working relations with vendors, helping meet operational requirements.

·        

Created and verified Purchase Orders with factories.  Determined total lead time and Manufacturing Schedules.

 

 

 

Debbie Pucci                      MiracleOfFlight1@Gmail.com                                     Page Two

 

3M COMPANY, Chelmsford, MA                                                                                                                2011 to 2012

Lean Supply Chain Analyst

Utilizing Oracle, provided planning, scheduling, and production control for heat shrink products, 3-shifts per day and 6 - 7 days per week. Performed Value Stream Mapping. Reconciled daily work order verifications and month-end inventory reports.

·        

Monitored Forecasts against Actual Sales; Revised Reorder Points and Safety Stock levels as required, driving customer satisfaction.

·        

Tracked Capacity Constraints, WIP, and Cycle Time, EOQ / Production Lot Sizes, utilizing proprietary calculator.

·        

Manually loaded BOMs, Routings, and Planning Parameters for ECO’s and new SKU’s/product numbers.

·        

Collaborated, negotiated, and worked cross-functionally, assisting with continuous process improvement activities.

·        

Enhanced decision-making by providing analytical support, including Supply Chain Metrics.

o   

Improved customer service level by adjusting and monitoring supermarket / safety stock inventory levels.

 

 

TEXTRON DEFENSE SYSTEMS, Wilmington, MA                                                                                      2006 to 2011

Senior Material Planner

Utilizing SAP, coordinated material movement from receiving through incoming inspection, stockroom, to production floor. Primarily responsible for all electronics and printed circuit boards (PCBs) for Military Defense Factory.

·        

Worked with Commodity Team, validated MRP data and SAP parameters; customer focused.

Provided strong facilitation and participation on Lean Six Sigma Teams:

o   

Collaboratively implemented Kanban in all electronics and printed circuit board manufacturing areas.

o   

My Team Reduced Cycle Time by 50% for ECO implementations for all electronics and PCBs.

 

Owner, Tutoring Agency (Grades 1-12)                                                                                                  2002 - 2006

 

SIEMENS INDUSTRY, INC., formerly US Filter, Lowell, MA                                                                 2000 - 2002

Sales Forecast Planner & Distribution Analyst

Utilizing Excel, managed production, allocation, and distribution of large vessels for municipal water accounts and projects.  Responsible for Monthly Inventory Valuation Reports, Sales / Usage, and Inventory Turns Reports.

·        

Worked closely with 80 Domestic field-service offices nd MFG Plants, meeting customer requirements, either built new or located replacement parts for refurbishments.

·        

Ensured optimum finished goods levels by developing inventory target level reports for primary distribution center and 80 field-service centers.

·        

Initiated Backorder / Customer Service improvement program, highlighting issues and employee misconceptions about inventory management standards at primary distribution center.

·        

Developed root-cause analysis exercise which led to process improvements within primary distribution center.

·        

Assisted in initiating nationwide inventory reduction program.

o   

Reduced inventory level 40% from highlighting excess material and facilitating consistent redistribution of finished goods, fulfilling domestic demand requirements.

 

Volunteer work:  Townsend Ecumenical Outreach (TEO), Food Pantry distribution

 

References:    Laurieand Steve Morency, TEO, 978-597-2549

                        David Holzman, 978-302-5298

 

                        Kim Castelli-Dingivan, 978-766-8629 

Resume for Denise Atherton

Denise Atherton

NONPROFIT & SOCIAL SECTOR MANAGEMENT

Successful leader with 10+ years’ experience in corporate and nonprofit management. Proven record of exceptional customer service, employee supervision, and management of department operations. Demonstrated mastery of executive administration, written and oral communication and impeccable attention to detail. Experience with implementing and developing corporate training programs.

PROFESSIONAL EXPERIENCE

The Provident Bank, Amesbury, MA                                                                                            2004 – 2016

Publicly traded stock savings bank with total assets of $743 million, operating 8 branches with 115 employees. Successful growth strategy resulted in 42.8% increase in deposits and 60.6% in net loans. 

Assistant Vice President, Compliance Officer & Internal Audit Manager                           2012 – 2016

Oversaw the Bank’s compliance with state and federal laws and regulations. Facilitated annual state and federal examinations, and internal and external audits. Directed overall operations of department.  Operated Board of Director, Executive Team and employee corporate training.

Department Operations, Management, & Training:

·        

Developed, implemented and tracked Employee Training Program. Conducted ongoing training sessions with staff, department heads and Executive Management on various platforms to remain compliant with current regulatory environment.

·        

Advanced Bank-Wide Compliance Training Program by renegotiating software contracts resulting in time saving efficiencies.

·        

Conducted monthly compliance training and policy reviews with the 14 member Board of Directors and 5 member Executive Management Team.

·        

Spearheaded facilitation and implementation of 60+ annual internal and external audits, examinations and risk assessments; resulting in repeated recognition from Audit Committee, auditors and examiners for exceptional implementation.

·        

Supervised and mentored Compliance and BSA Specialist staff members.

·        

Served as trusted advisor and valued team contributor to Executive Team and department heads on innovative processes, including converting Bank’s core processor, vendor management software, and compliance management software.

·        

Designated confidential member of 6 person team responsible for facilitating Bank’s incorporation and initial public offering.

Customer Service & Client Relations:

·        

Maintained internal and external client and customer relations through developing policies and procedures for Vendor Management, Incident Response - Customer Complaint and Red Flag Identity Theft Programs, resulting in improved efficiencies for quick resolutions.

·        

Noted as a valued contributor and exceptional employee by Board and Audit Committee in 2014 performance evaluation.

·        

Streamlined and automated audit and examination procedures, resulting in significant process improvements and efficiencies.

Compliance Officer                                                                                                                       2010 – 2012

Responsible for overseeing compliance with state and federal laws and regulations. Assist Internal Audit Manager with the administration and reporting of annual audit and examination process.

·        

Recognized by management as a company asset for compliance, fast-track promoted to Compliance Officer after successful implementation and revamp of bank processes.

·        

Assumed responsibility of coordinating Bank-Wide Compliance Training Program, including oversight of software program implementation, content development, and employee tracking.

·        

Reported directly to Board of Directors and led all Compliance Committee meetings.

·        

Facilitated state and federal bank compliance examinations, consisting of request, gathering, and providing 1000+ documents to the examiners for review. Supervised yearly month-long examination process, including meetings with management and examiners.

Compliance Specialist                                                                                                                    2008 – 2010

Assist the Compliance Officer and Internal Audit Manager with all administrative tasks.

·        

Promoted based on strong aptitude for the handling of legal and business documentation.

·        

Administrated all aspects of compliance, including assisting with audits and exams, paperwork and reporting, and company-wide compliance training for 115 employees.

·        

Assisted Compliance Officer with Compliance Committee and Audit Committee of the Board meetings, providing research and reports to CEO, CFO, board members, and management. 

Deposit Operations Specialist                                                                                                      2004 – 2008

Process, review and file all account opening documentation.

·        

Received management awarded Outstanding Service Award recognition for the outstanding service provided to internal customers of the bank.

·        

Designated person in charge of developing and restructuring bank processes to implement imaging system for account opening documentation giving rise to significant Bank-Wide efficiencies.

·        

Analyzed the account opening paperwork process identifying a 75% error rate. Developed a system to communicate, track and correct the documentation, resulting in a substantial decrease in errors.

·        

Oversaw the training and mentoring of the Deposit Operations department’s internship program designed to support all areas of the department.

NONPROFIT EXPERIENCE

West Newbury Historical Society, Secretary – Clerk – Volunteer                                            2016 – Present

Responsible for Board and annual meeting minutes, filing of corporate documents, assist with club events.

West Newbury Riding and Driving Club, Cross Country Volunteer Coordinator & Trainer  2010 – Present

Organize, coordinate, direct and train 20+ volunteers for bi-annual equestrian event tasks.

Museum of Old Newbury, Coastal Haven Designer Home Tour Guide & Team Leader             Summer 2016

Guided visitors through tour presentation. Team leader responsible for customer service and ticket sales.

West Newbury Riding and Driving Club, Board of Director Member                                         2012 – 2016

Oversaw the longer-term goals and day to day operations of the organization’s 10+ events and fundraisers.

Pentucket Pony Club, United States Pony Club, Inc., Treasurer                                                2006 – 2013

Controlled the collection of dues, fees and income, and disbursements. Produced and presented monthly financial statements to the Board and annually to the national office.  Filed all state and federal tax forms.

West Newbury Parent Teacher Organization, Inc.,

Executive Board Member – Steering Committee Member – Program Chairman                                 1998 – 2006

Directed 40+ chairmen, oversaw the operations of 40+ annual fundraisers, events, and programs. Provided leadership and organization skills needed to lead the organization to generate $159,000 in revenues in 1 year.

EDUCATION & CERTIFICATION

Annual Compliance Academy Certificate, MA Bankers Association, Boston, MA                   2010 - 2015

Intermediate Compliance School Certificate, American Bankers Association, Washington, D.C.     2012

National Compliance School Certificate, American Bankers Association, Washington, D.C.            2010

 

B.S., Business Administration, Southern New Hampshire University, Manchester, NH                    2009

Meet Charles Njuguna of Care & Beyond Home Care, LLC

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Charles Njuguna is President and CEO of Care & Beyond Home Care LLC, a privately-operated home health care agency in Dracut, Massachusetts. They provide Skilled Nursing Care, Physical Therapy, Occupational Therapy, Speech Therapy, Medical Social Worker and Home Health Aid. Schedules are flexible and costs are kept affordable. They even custom plan the care management of their clients.

Care & Beyond Home Care's mission to achieve your best health by providing:

  • High Quality Health Care at Home
  • Lowered Costs for Long-Term Care
  • Licensed and Certified Professionals in the Team

They are ready to provide you with services anytime of the day, any day of the week. All year long, Care & Beyond Home Care LLC is here to serve you!

Clients who reside within their service area scope can access services easily, especially those living in Dracut and the surrounding locations. 

Contact: 

Phone: 978-319-9118

Email: charles@careandbeyondllc.com

WebSite: http://www.careandbeyondllc.com/

 

Relay For Life Event Leadership Team Looking for Volunteers

Relay For Life is looking for a co-lead.to serve as the face and voice of the American Cancer Society and Relay For Life event within the community, to lead and manage by empowering the Relay For Life Event Leadership Team.

Individuals in this role possess strong leadership and interpersonal skills, and are outgoing. Knowledgeable about the American Cancer Society and Relay For Life program (mission, history, accomplishments, format, and purpose) a plus, but can be taught. Primary responsibilities for individuals in this role are to mentor and guide the Event Leadership Team in fulfilling their responsibilities and achieving goals for the Relay event within their community.

SPECIFIC TASKS CAN INCLUDE: • Communicate regularly with the people lead, experience lead, fund the cure lead, as well as the Relay For Life specialist. • Mentor and lead income and non-income planning and goal-setting initiatives in partnership with Relay For Life specialist and Event Leadership Team. • Meet monthly (2nd Wednesday of month) with the Leadership team to discuss benchmark goals and progress. • In partnership with the Relay for Life specialist, ensure coordination, preparation, and implementation of regularly scheduled Event Leadership Team meetings.

Contact Julie Rauseo at Julie.Rauseo@cancer.org or 781-314-2668 for more information.