Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now

Kevin Willett's blog

Collegiate Inventors Competition

DifferenceMaker R with uml logo 6.12.15

Collegiate Inventors Competition



College innovators from all around the country are gearing up to go head-to-head in the 2016 Collegiate Inventors Competition. If you know college innovators enrolled in a U.S. university who have a game-changing idea ready to impact the world, this annual competition is the perfect opportunity for them!

Give innovative students you know the chance to network with our nation's foremost innovators and represent their school on a national level. Plus, ALL Finalists and their advisors will receive cash prizes!

Submissions are due by June 1!

Learn more or apply here today!




If you have any questions, please contact us at

facebook instagram twitter wordpress youtube



DifferenceMaker® Demo Day

Save the Date

DifferenceMaker® Demo Day
 June 30, 5:30-8pm
Innovation Hub


Please save the date for the DifferenceMaker Demo Day and Mentor Matching event being held on Thursday June 30 from 5:30-8:00pm. This event will take place on the 3rd floor of the Innovation Hub located at 110 Canal Street in downtown Lowell.  

DifferenceMaker teams will attend a summer boot camp. Then on June 30, they will present their progress, business model and business strategy. Please see our website for a list of DifferenceMaker teams. On the left hand side of the page you will find tabs for the 2013-2016 finalist teams. 

These teams will need your guidance, expertise and mentorship after the boot camp. If you are interested in seeing what our student teams are up to and/or want to become a mentor or advisor, please RSVP to   

I hope that you can make it. I will send out more information as the event nears. In the meantime, if you have any questions, please contact Holly Butler, Entrepreneurial Initiatives Program Director, 978-934-6444



Resume for Michael Coutu

Michael Coutu

15 Paradise Lane • Hudson, NH 03051 • (978) 807-8257 •




Executive / Senior Manager: Project Management or Operations

Resourceful professional leveraging impressive management and IT capabilities to optimize program and sales operations, strengthened by stellar process improvement skills and focus on continuous learning


Track record for overseeing the coordination and administration of all aspects of ongoing program to include planning, organizing, staffing, leading, and controlling program activities. Adept at managing client operations from qualifying, proposal / quote generation, and product demonstrations to technical sales, system design, and after-sale follow-up as well as executing sales and marketing strategies.

Skilled in guiding financial and accounting operations, vendor relations, and billing / job costing processes. Sustained excellence in building, installing, integrating, and maintaining IS / IT network infrastructures; proficient in project planning / implementation and communicating with lay audiences regarding complex technical processes. Broad, well-rounded background compatible with needs of small to mid-range companies.


Operations Management / Leadership

Customer Service / Support

Project Planning / Execution

Technical Sales Strategies / Forecasts

Key Stakeholder Relations / Partnerships

Data Integration/ Reporting

Process Improvement / Cost Control

IT Network Infrastructures

Revenue / Profit Generation

Promotional Material Creation



ELITE GAME CHANGERS, LLC, Lowell, MA • 2015-Present

Startup Company that delivers necessary services for all sales and marketing teams, which in turn empowers customers to grow.


Company that provided customized, performance-driven solutions to clients, critical in achieving marketing, lead generation, and new sales development goals.

Vice President of Operations & Client Services • 2006-2014

Charged with optimizing company’s operations and client services, overseeing talented team of up to 12 staff and promoting customer-centric culture organization-wide. Cultivate productive, trustful client relations by effectively determining needs and ensuring smooth interactions with operations department personnel.

•     Served as essential resource in regard to all client-related projects with focus on relationship building, problem solving, and provision of highest quality of service possible; earned reputation for fostering open, respectful partnerships with clients.


Played important role in strategic planning and execution, as well as full range of staffing processes, including recruitment, hiring, training, evaluation, and career development.  


Demonstrated skill in adapting quickly to ever-changing corporate landscapes and working effectively with people of diverse cultures, backgrounds, and perspectives.

CRM Program Manager • 2001-2006

Led and managed all operations for IS / IT department, guiding strategic planning / execution processes and prioritizing short- and long-range goals. Designed, implemented, and managed large, complex proprietary database. Recruited, hired, trained, and mentored staff of 3; established productive relationships with multi-dimensional operations throughout company.


Orchestrated planning, design, and execution of CRM application solution corporate-wide, including development and maintenance of proprietary database containing 550K+ executive-level contacts from 150K companies and government agencies.


Transformed company’s data management operations from two administrative computers with series of printed binders for calling campaigns and manual billing and reporting to state-of-the art application / software system and network.


Efforts enabled company to expand from 12 to up to 40 staff, supporting all operations required to generate and sustain impressive growth; recognized for assuming responsibilities outside of position description and comfort zone to achieve high quality results at manageable costs.



Michael Coutu Page




CEM CONSULTING, Tyngsboro, MA • 2000-2005

Company that provided technical consultation and solutions to small businesses and individuals.

Owner / Operator

Guided financials, budgeting, and other administrative operations. Provided targeted, cost effective consultation services to range of clients with focus on diagnosis of technology-related problems; implemented detailed solutions and corrective measures. Conducted end-user training and support related to installed technologies / products.


Utilized extensive IT knowledge and expertise to perform range of operations, including software integration and desktop system and integrated network equipment technical support.


Contributed significantly to clients’ ability to develop future IT strategies, sustaining flexibility and growth.



Company that provided full range of computer and network services to clients.

Systems Engineer

Guided network design, equipment and file server installation / configuration, and maintenance for clients nationwide. Provided critical technical support to sales staff in strategic planning and building client base for company’s network services within Northeast U.S. Provided in-house support to corporate administrative operations. Operated as sales engineer in interfacing closely with department head to identify / support targeted technologies and provide product demonstrations to customers.


Orchestrated planning, analysis, and completion of range of technical projects, developing installation project plans and providing training and knowledge transfer to clients’ staff.


Chosen to provide emergency consulting at Gallaudet University for student registration, working with staff to identify NT configuration issues, re-organizing domain users and groups, and evaluating potential security issues.


Collaborated with IT staff at Braintree Electric Light Department to help resolve ongoing personnel crisis, assisting in Windows NT Server build and LAN configuration and development of strategic policies.


Developed / implemented upgrade strategy for MR Marketing using DSL technology and integrating legacy equipment, multiple Windows NT domains, and various stand-along workstations.


Facilitated rollout of new technology for company, including workstations, Lotus Notes, and WAN equipment; installed Dell computers and Windows 2000 domain.



Excelled at several earlier positions, including Systems Engineer for Cohesion Inc. and Installation Engineer and Senior Data Specialist for Dynamics Research Corporation.



4 Years Coursework in Computer Science, Worcester Polytechnic Institute, Worcester, MA

Cisco Certified Design Associate (CCDA) and NetIQ Appmanager Partner Network Technical Training




MS Windows, MS Windows Server, Solaris, UNIX Scripting, and IRIX



MS Office, MS Access 2.0 Development, NetIQ Appmanager, Visio, SQL Server, ORACLE, and CAI ARCserveIT



TeleMagic, MS Dynamics, Salesforce



IBM-compatible PCs, Sun Microsystems Enterprise Servers, and SGI servers



RAID Technologies (StorageTek, Eurologic, Winchester Systems, etc.), and Tape Storage (StorageTek, Spectra Logic, Lacie, Sony, etc.)



Cisco Systems, 3Com, LinkSYS, Asante, NetGear



Luminex DVD Jukeboxes, APC UPSs, and Lucent Merlin Messaging Telecomm Systems



Meet Mike Frechette of Frechette Electrical


Located in Dracut Massachusetts, Frechette Electrical is strategically located to serve Massachusetts, New Hampshire and Maine businesses and home owners with fast, dependable service & quality workmanship. Always up to date on current safety codes and procedures getting your work done right the first time. 

We've got all your needs covered: from residential electrical work, to commercial electrical installations and everything in between. Getting your home rewired, updating to circuit breakers or even just adding a light or two! 


Phone: 978-337-1190



Resume for Patricia Barnes


Tewksbury, MA                                                                                         




Improve customer satisfaction and sales results through consultative sales / service approach utilizing effective communication.


Practiced industry professional with reputation as team player with ability to achieve results through employee coaching and development. Strengths include effective training processes, program development, efficient communication, and HR performance management. Specialize in training, coaching, and developing Customer Service and Sales Representative. Background in Management, HR Performance Management, and training development programs. Professional communication skills with ability to relate to diverse population.


Technical Skills: Experienced in Microsoft Office Applications including: Word, Excel, and PowerPoint. Proficient in MA Registry Systems and Functions


Professional Experience



Field Development Specialist                                                                                            2008 – 2016

Managed novice and experienced Sales and Service Representatives through onboarding of product, systems, and skills training through one-on-one, classroom and virtual facilitation.


Led Sales Representatives toward exceeding per capita within first year and Service Representatives improving customer satisfaction with one-on- one coaching.


Trained, developed, and coached Sales and Service Representatives, supporting acquisition of sales and delivery of quality customer service.


Delivered training for key initiatives, including new products and systems enhancements, enhancing knowledge and skill for all impacted personnel.


Applied knowledge of industry landscape for designing training procedures that align with program objectives.


Developed and delivered training programs, supporting Sales and Service Representatives for enhancement to state specifics.


Evaluated Representatives and identified opportunities for growth and performance enhancement for varying capability levels.

Service Manager                                                                                                                2004 – 2008

Served as Front Line Manager responsible for 15 employees in 2 Branch locations. Coached employees one-on-one in customer satisfaction as well as overall command satisfaction.


Delivered Customer Satisfaction objectives through targeted communications.


Collaborated with Quality Assurance team, creating optimal service through recorded calls.


Worked with Sales Manager, providing support for Region / Office retention and growth.


Identified opportunities for external resources, enhancing program features and streamlining processes.


Analyzed phone reports, ensuring availability to customers and time service.

PATRICIA A. BARNES                                                      PAGE TWO

Service Manager (continued)


Assessed and strengthened talent by developing and maintaining high performing team through selective hiring and coaching.

Service Team Leader                                                                                                        2001 – 2004

Supervised and directed personnel. Ensured quality and timely customer service through review of daily workflow, work in process, and office controls. Individual training assessed through one-on-one coaching.


Established cohesive and collaborative environment, maintaining focused and productive work environment.


Additional Positions:

Supervising Service Representative

Department Supervisor

Office Manager

Regional Administrative Supervisor

Service Supervisor

Service Representative

Personal Sales Assistant





Associate of Liberal Arts (ALS), Management, Middlesex Community College, Lowell, MA





ASTD – July 2014


Designing Learning Certificate


The American College – August 2012


Life Underwriting Training Council Fellow (LUTCF)


CISR – June 2005


Certified Insurance Service Representative


Property and Casualty License


Life License






Front Line Manager


Managing for Superior Service


Managing Ineffective Performance


Train the Trainer


WebEx Virtual Training


Lync Meeting Training

Resume for MaryAnne Freedman

MaryAnne Freedman

Lowell, MA 01852

Mobile 978-821-8893


Accomplished Desktop Specialist and IT Trainer with experience working in a broad range of fast-paced industries both domestically and internationally.  Core skills include in-depth business applications expertise and astute technical troubleshooting.  Outstanding end-user training and user friendly technical documentation production.  Key team member during 12 plus large-scale organizational technical implementations.  Demonstrated skill in expressing ideas clearly and effectively.  Works well independently and on a team.

Technology Tools:

Windows OS 3-10




Microsoft Office 95-2013

Citrix Receiver



Microsoft Exchange




Active Directory

Biscom FTP


Photoshop Elements

Citrix Desktop Manager

Team Viewer

Various Ticketing

Premiere Elements

NetApp Snap Drive



Adobe Acrobat Professional


Desktop Specialist / IT Trainer                                                                                                                                   2007-2015

Mirick O'Connell, Worcester MA - 60 attorney law firm regarded for its work in such diverse fields as technology, banking and finance, energy, insurance, life sciences, health care, education and manufacturing.

Technical Support


First line response for technical support in 140 person law firm, for network, software, virtual desktop and hardware issues including mobile devices and basic printer maintenance.


Performed network administration functions, creation of new user accounts and distribution lists in Microsoft Exchange along with managing full access permissions and mail flow settings.


 Responsible for Active Directory OU memberships, password resets and folder level security permissions on file server.


Assisted users with Citrix Receiver installs and general troubleshooting.  Restarted stalled pooled and dedicated VDI sessions with Citrix Desktop Manager.


Responsible for removal of computers from AD and SCCM before applying network image on new or problem PCs and laptops, making sure PXE enabled in CMOS settings and editing local group policy settings on loaner laptops. 


Retrieved individual file backups creating temporary LUN using NetApp Snap Drive.


When necessary deletion of local, roaming and UPM profiles.


Responsible for import / export of PST files as needed for trial research or new /departing employees.


Using Mimecast Administrative Console assisted users with on-hold or blocked email.  Also reset passwords for customers receiving secure email.


Administrator privileges for assisting users with sending or receiving of Biscom FTP secure emails / files.


Administrator privileges for user account creation and troubleshooting of digital dictation software e.g.  Winscribe, Associate Dictation and Speech Exec.


MaryAnne Freedman


Responsible for account creation, security settings and troubleshooting for Worldox document management system.


Installed SSD drives, memory and optical drives on PCs and laptops.


Developed solution for converting 5.1 channel stereo video files to practical transcription file format utilizing Premiere Elements and Audacity.


Transformed functionality of existing Access databases by working cross-functionally collecting input to customize queries, forms and reports.  Also customized existing Word print macros to suit departmental needs.


Due to strict security policies responsible for installs of non-standard software.  Also responsible for virus scanning of thumb drives and CDs and all downloads from sites such as Dropbox using an off domain computer.


Provided user training for all general firm software products and produced 300 plus instructional handouts covering topics from Microsoft Office to file encryption.


Recruited, trained and coached key stakeholders for pilot teams to promote enthusiastic firm wide engagement of new technologies.


Supported software and hardware migrations from outdated systems by developing and designing effective training content and materials and applying appropriate presentation strategies for each audience.


Consistently met timelines for training by managing resources and logistics efficiently and effectively.

Free Lance Training & Tech Support Contractor for Two Key Consulting Companies                         1996-2007

Compuworks, Wakefield, MA – Specializing in Training and Support of Leading Boston Law Firms, Hospitals and Massachusetts Industries.  Apogee Solutions Inc., Northborough, MA - Specializing in Sales Force Automation.


Minimized employee resistance to new software implementations by providing knowledgeable pre-deployment guidance on timelines, instructional development and support requirements.


Track record for outstanding platform delivery of Microsoft Access, Excel, PowerPoint, Outlook and Word.


Provided technical support in demanding high volume call center for 1500 plus end users, requiring advanced Microsoft Office expertise, general software and hardware problem solving skills and remote computing troubleshooting.


Chosen as lead consultant providing Oracle Siebel sales force automation (CRM) implementation and training support, throughout U.S., South America, Europe and Asia Pacific.  Known for creative problem solving skills.


Consistently delivered outstanding training performance in difficult global rollouts requiring both application and business model expertise.



University of Wisconsin-Milwaukee, B.A. in Political Science

Resume for Gerard Boggio






[H] 978-683-6092   |   [C] 508-633-2277




Software Developer and Business Analyst of data warehouses and data processing solutions with depth of experience in the Financial Services industry. Strength in architecting and enhancing the storage and retrieval of data for business decision making.





UNIX/Solaris/Linux, Windows


Perl, Java, SQL-Plus, PL/SQL, Python, HTML, C/C++


FAME, Vision, Business Works, Business Objects, Shell Scripting, JavaScript, AutoSys, Oracle, MongoDB, MS Office (Word, Excel, Visio, PowerPoint, Project), Visual Basic (VB), SpringBatch, SOAP/XML, CVS, SVN



PUTNAM INVESTMENTS, Andover, MA                                                                                                                                1996 – 2016

Senior Software Developer / Business Analyst – Fixed Income (2007 – 2016)

Lead Developer / Analyst of the Fixed Income data warehouse application FAME which provided metrics used in Risk Analysis, trading decision making, and data modeling by Quantitative Analysts and Portfolio Managers. Provided enhancements and support of Fixed Income Trading systems.


Developed and enhanced processes to convert data from a variety of vendor sources into information used in the investment decision making, portfolio projections, and risk analysis.
Skills – Perl, FAME 4GL, Java, Shell Scripting, SQL, AutoSys, CVS, Vendor Relations


Programmed and enriched, through improving the speed of processing and finding additional sources of information, data extracts to internal and external systems.
Skills – Perl, FAME 4GL, SpringBatch, SQL, Shell Scripting, AutoSys, BusinssWorks


Created and provided documentation to onshore and offshore staff that served as the road map for technical support, training, and system enhancements.
Skills – MS Office (Word, Excel, Visio), HTML


Surveyed the user community to collect business issues. Established streamlined daily jobs cycles, reduced the number of problem tickets by more than 50% while identifying databases and processes that were no longer needed. 40% of databases and 10% of the jobs were eliminated.
Skills – Debugging, Requirements Gathering


Created business requirements and functional specifications for the enhancement and migration of applications and segments of applications to new data sources, operating systems, and database platforms.
Skills – FAME 4GL, Perl, Shell Scripting, SQL*Loader, MongoDB (JSON), MS Office (Word, Excel, Visio, PowerPoint), SVN


Led weekly meetings with support team, prioritizing activities and addressing problems and possible enhancements.

Senior Software Developer – Equity (1998 – 2007)

Enhanced the processing and loading of Equity analytics and metrics used in the decision making of investments to the data warehouse based on Vision.


Architected, created test plans, and implemented code efficiencies for Vision and Web based applications.
Skills – Vision, Perl, Shell Scripting, AutoSys



Migrated to a Business Intelligence based solution, provided the system to rate the investment performance of Portfolio Managers and facilitated conversations with senior investment management.
Skills – Business Objects, Vision, DOS Batch, Requirements Gathering


Enhanced and developed Excel VBA based application to evaluate and estimate the performance of securities, offering data which shaped future investment decisions.


Automated the updating of Excel VBA enhancements to business user’s desktops, ensured that all application users were utilizing the latest version of the application.


Enhanced contribution and attribution reporting by working with quantitative analysts to streamline code and add functionality, offering reporting with more attribute sets.
Skills – Vision, Requirements Gathering, Shell Scripting, AutoSys


Mentored team members to take over the enhancement and support of the application.

Software Developer – Portfolio Systems (1996 – 1998)

Team member in the migration of portfolio systems to the software platform (CPORT).


Provided business and systems analysis to create specifications and code for the conversion and reconciliation of data between platforms.
Skills – Requirements Gathering, MS Word


Designed interface and conversion standard for file transfer and report distribution between hardware platforms, offering a streamlined approach to data collection and report distribution.

EDS / BLUE CROSS BLUE SHIELD OF MA, Boston, MA                                                                                                   1985 – 1996

Systems Engineer / Chief Programmer

Technical lead for institutional and professional claims processing and inquiries.


Created and enhanced code to implement federal changes in claim formats in systems that would perform preliminary validation of claims before submission for payment processing.
Skills – COBOL, CICS, C/C++, JCL, VSAM, DOS Batch


Investigated various hardware/software solutions and identified SuperSession as the ideal solution to integrate separate and distinct systems and provide a fully integrated user experience. Led programming of the SuperSession environment.


Created code for the analysis of market data to direct efforts to extend and retain market share among Massachusetts employers.
Skills – FOCUS, JCL


Supervised and trained junior programmers in support and application enhancement.




Master of Science, Computer Information Systems, Boston University, Boston, MA

Bachelor of Science, Accounting, Bentley University, Waltham, MA

Certificate, Proficiency in UNIX, University of Massachusetts/Lowell, Lowell, MA

Certificate, Client/Server Database Design and Administration, University of Massachusetts/Lowell, Lowell, MA

Certificate, Website Design and Development, University of Massachusetts/Lowell, Lowell, MA




MongoDB: MongoDB for Developers, MongoDB for DBA’s


Python: In Progress

Replica $100 Bill Rose Bouquets


Meet Elaine Consalvo, Realtor


My goal is to make your real estate transaction a smooth and happy transaction from the initial search for a property to closing on your dream home in both Massachusetts and New Hampshire.  Whether you are a first time buyer, a home owner thinking of selling your home, an investor looking for a good ROI, or, you are a property owner having problems with paying your mortgage, I will ensure that my expert experience will be put to work to achieve optimum results for YOU - the CLIENT/CUSTOMER.

Licensed in MA since 1987 and NH since 2002, I work with buyers (a Certified Buyer Representative, CBR) and sellers to achieve optimum results with each transaction. I have helped numerous executive and military families relocate to this area and received numerous Top Block awards from Coldwell Banker/USAA for these transactions. New homes, multi-family dwellings (particularly in Lowell), and equestrian properties are also a specialty. I have owned horses for over 20 years and own equestrian property.  I also work with distresses properties and home owners that may be having problems with mortgage payments, or that want to sell their property but the property is worth less than the total mortgage amount owed.  I can help you with this type of transaction. 

Visit my website, Check out my BLOG and sign up for alerts. 



Phone : 978-204-0045



Twitter: @CleoGirl12



Meet Raeann Pellerin of Annie Rae's Photography


Have you met my Friend Raeann? She is not just a Photographer. She wants to be YOUR photographer. She wants to show you that photographing your Wedding, event, and or family portraits should be fun, memorable, and relaxing. 

"My work stands out from others because I want to truly customize every moment of your experience. I don't want you to take photos in a studio if you aren't comfortable. Take me to where you got engaged, favorite place to go, the beach, anywhere. I don't have a particular type of photography I do. I customize what I do to what you need."

"I LOVE working with everyone to capture the special moments in their lives."

Contact Info: 

Phone: 603-793-4328




Twitter: @annieraesphoto