Kevin Willett's blog
38 Sargent street Lowell, MA 01854
Obtain this job for my financial obligations in achieving an apartment, car, and furthering my experiences with this job opportunity.
PennFoster High School
May 2016 High School Diploma
Dunkin Donuts | 182 Riverside Street Lowell, MA 01854
Shift leader 05/2013 – 07/2015
Make and take orders, Manage crew members, Clean store, finish and file paperwork.
Lowell Transportation | 911 East Street Tewksbury, MA
Monitor 03/2011 – 03/2013
Stavros Personal Care | 210 Old Farm Rd. Amherst, MA 01002
Personal Care Assistant 09/2011 – 01/2012
Assist disabled client with living. Make her dinner, clothe and bathe her.
Subway | 75 Middlesex Tpk. Burlington, MA 01803
Sandwich Artist 08/2015 – 02/2016
Make sandwiches, clean store, prepare food (i.e. cut up vegetables, prepare meats for cooking.) count drawers.
Work well with people.
Put in overtime as needed.
David Samuel | 5 Rocky Hill Road | Litchfield, NH 03052
A values-based, versatile, self-motivated, results oriented technology executive with substantial strategic and tactical experience. Expert in delivery of cutting-edge, cost-effective solutions which meet business needs. Highly organized, detail-oriented individual with a bias toward customer service, action and achieving results.
Successfully managed CRM, ERP, applications, systems, infrastructure and network replacement projects ranging in value from $100,000 to more than $4,000,000
Planned and managed IT budgets (~$120m annually) in support of over 100 technology projects, 100 locations and more than 6,000 employees
Successfully delivered, on-time and on-budget, more than 50 projects in heavily matrixed environments across multiple platforms and business units
Negotiated or re-negotiated RFPs valued at more than $50,000,000, including procurement of hardware, software and applications solutions
Managed, negotiated, reviewed and approved service, vendor and customer agreements valued over $5,000,000
Architected an organization’s infrastructure move to a virtual private cloud; replaced network backbone with high-speed MPLS network
Defined and successfully executed disaster recovery plans in a virtual private cloud environment
Areas of Expertise
Achieving Results through People Mentoring and Team Development
Vendor and Customer Relationship Development Strategic Leadership
Customer Relationship Development Budget and Expense Management
Outsourcing, Off-shoring and Near-shoring Process Definition and Adherence
Project and Program Management Systems Integration and Architecture
Cloud Offerings (SaaS, PaaS, IaaS) CRM and ERP Systems
Risk Assessment and Risk Management Change Management
Masters of Science – Information Technology Management – Regis University, 2016
Cornell University, Johnson School of Business, Executive Leadership Program, Dec 2007
Project Management Professional, 2003 - 2014
ITIL Foundations Certified, November 2004
Bachelors of Science, St. Mary’s College, Business Administration and Economics, 1989
Computer Learning Center, San Francisco Campus (4.15 GPA), 1996
Information Technology Director
Established the first IT Steering Committee in the company’s history
Implemented formal tracking of IT issues (applications and desktop, network, etc.)
Implemented the company’s first fully-integrated EDI in more than five years
Project managed small, internally staffed projects and large, externally supported projects
As Information Technology Director for this $100m SAP-focused organization, managed development and infrastructure staff, projects and programs. With two direct reports (Application Development Manager and Network/Security Manager) released multiple projects and programs improving SAP ECC (6.0), electronic data interchange (EDI (SPS)), Product Lifecycle Management (PLM (Yunique)) and reporting (BI/BW, Business Objects (BO) and BEX), network security, network performance and storage.
Defined and improved current state requirements and processes for projects and programs, including but not limited to, telephony, unified communications (in support of the Life is Good Call Center), virtualization (VMWare), storage area network (SAN), SAP ECC, PLM and EDI improvements. Planned transition to a data warehouse with full integration to eCommerce the wholesale sales channels.
Application Development Director
Created and executed the company’s first documentation management program, targeted to business users, directors, managers, developers and business analysts
Successfully assumed leadership of an environmental migration project and brought it back on schedule and into budget alignment
Created the company’s first formal quality, release and change management program, moving from an unmanaged approach for multiple products to a governed model
Successfully assisted in the transition from Peachtree to Intacct as an Accounting system.
Directing six managers with 65 programmers, supporting four core products, this Microsoft stack development organization produced weekly releases for clients nationwide.
Assumed the Quality Assurance, PMO and Governance Director roles, in addition to standard duties, upon the departure of the PMO and Governance Director. Led a team of quality assurance engineers and project managers in engineering applications to generally accepted standards of excellence (e.g., FISMA, NIST).
Information Services Director
Envisioned, planned and successfully implemented a $2m+ customer relationship management (CRM: MS Dynamics CRM) and a $1m cloud-based enterprise resource planning (ERP: NetSuite) projects in a virtual private cloud environment with disaster recovery and backup to a virtual private cloud, including procurement of all services, hardware and software
Successfully managed multiple IT departments (with more than 20 FTEs), including projects, Application Development, Network Operations, IT Facilities and IT Helpdesk
Envisioned and successfully implemented complete infrastructure replacement, including desktops, servers, switches and data network
Envisioned and successfully implemented comprehensive disaster recovery program
Information Services Director for SEIU Local 1000, an affiliate of the California State Employees Association, a $75m revenue company with five corporate divisions. Responsible for all aspects of Information Technology including day-to-day operations, strategic and tactical planning, vendor selection and negotiations, application development, maintenance, architecture, network infrastructure (including desktop, application and server virtualization in a virtual private cloud), data security, disaster recovery, data center, telephony, IT policies, planning, budget management, mentoring and staffing.
Successfully planned, managed and implemented $2m+ CRM project and a $1m+ ERP project including application development (SDLC), infrastructure replacement (desktop, laptop, server, network) and expansion (new data center, new cloud based co-located disaster recovery site), enterprise change (training, logistics, branding) and communications at the enterprise level.
Established strategic service provider partnerships with telephony and data providers (AT&T™, Comcast, Sprint, XO Communications™), and implemented new enterprise agreements with key service and software providers (e.g., Microsoft™, IBM™, Dell™, CDW™). Defined standards and implemented formal change and security policies, including initiating and leading enterprise wide governance through a Security Committee and a Technology Advisory Council. Optimized cost of services through a mix of internal and external resources.
Management Information Systems Director
Successfully managed multiple IT departments (with more than 10 FTEs), including Application Development, Network Operations, IT Facilities and IT Helpdesk.
Envisioned, planned, presented and successfully executed a Board of Directors approved RFP for core systems replacement
Managed and executed re-development of corporate e-commerce presence
MIS Director responsible for all aspects of Information Technology, including day-to-day operations, strategic and tactical planning, application maintenance, architecture, network infrastructure, data security, budget management, vendor relations, and staffing.
Created vision for and completed RFP for a core system replacement project including RFP for application development and infrastructure replacement. Negotiated contract for the project and designed project structure. Managed all interactions with five Boards of Directors.
Optimized and designed enterprise processes to improve IT and business alignment. Aligned IT objectives and programs to enterprise objectives and strategies through implementation of cross-affiliate teams. Defined metrics based on overall business objectives and established organization wide measures for success. Defined IT standards and created vision for use of new technologies. Redesigned IT governance with business process executives.
Senior Program Manager
Senior Project Manager
Vice President of Application Development
Vice President of Application Development for a growing internet technology software company in the areas of internet and client-server based applications, infrastructure, quality assurance (QA), deployment services, application maintenance and application support. Providing executive leadership and management oversight for all day-to-day activity, application development (C++, ASP.NET, SQL Server, and MS Access) using Agile and SDLC development methodologies.
Managed quality assurance, business systems, infrastructure and technology thru local development teams and global outsourcing initiatives. Managed the company’s technology expense and capital budgets, evaluated needs, conducted cost and productivity analyses, and established priorities to effectively and efficiently utilize technology.
Negotiated strategic and tactical vendor engagements. Initiated requirements development for SaaS/ASP (Application Service Provider) for current and new products, and completed review and decommissioning of fat-client applications.
Manager of IT Enabling Processes, Business Services, Resource Center Manager
Managed 20+ member team that collected, collated, analyzed, organized and disseminated data to IT management and the enterprise including management oversight of ~$120m IT budget. Managed IT Real Estate Department, including expansion of real estate assets and planning and execution of IT Relocation Program.
Responsible for training, development, career paths, goal setting, assignments, skill set management, assessment, reward and recognition programs, hiring, and performance management for staff. Managed and participated in vendor contract negotiations for staffing firms, building maintenance firms, outsourcing firms, including full-lifecycle RFPs.
Chief of Staff – IT Business Development
Managed and organized IT Business Development senior management team and budget including budget development, reporting, variance management and control. Managed vendors, strategic and tactical planning with Information Technology and the business.
Project Manager/Technology Manager/Technical Consultant
Successfully managed STAR (Core Systems Replacement) Program deployment planning on a two-year timeline, delivered on-time, in partnership with IBM, EDS and Cognizant
Successfully implemented Member Service Center Expansion and Consolidation Program consolidating five service centers into a single, new service center, including all infrastructure and application changes, delivered on-time and under budget
Successfully delivered Membership Dues Increase Project, the first membership dues increase in the system’s history, on-time and under budget, despite “rescuing” the project
Successfully managed Membership OIP Project, delivered on-time and under budget
Program and Project management of Membership, Auto and Travel IT divisions, including vendor negotiation, technical and user team management, development of support models, creation and acceptance of turnover completion criteria for major programs and projects through all phases of SDLC in a highly matrixed environment. Developed resource requirements and allocation guidelines, managed on-going vendor collaboration and success metrics, strategic program planning, and staff development.
Developed detailed cost-benefit analysis to determine support responsibilities, evaluated current technologies in light of emerging technologies and proposed changes for multiple business units across legacy platforms.
Managed teams responsible for on-going production support of mainframe and client-server systems, customer communication, issue prioritization, evaluation and resolution in a multiple vendor environment.
Senior Technical Analyst
Successfully managed small projects, including coordination of multiple vendors and project teams using on-going implementation plans and change management processes to assist lines of business in prioritizing, budgeting for and implementing change. Created cost-benefit analyses for business unit use in prioritizing and budgeting. Analyzed issues, defined, tracked, escalated and resolved production issues, and provided on-going testing and implementation support. Created and reviewed project documentation from completed projects.
Software, Hardware, DBMS and Platforms
Awards, Certifications, Training, Special Interests
Recognized for Community Contributions by the California State Assembly (2012)
Project Management Professional, 2003-2014
Project Management Institute Member, 2014
ITIL Foundations Certified, November 2004
President’s Senior Leadership Team (SEIU Local 1000), 2011-2014
AAA CEO’s Employee Advisory Panel, CIO’s All Hands Development Team, 2005-07
July 2005 - for outstanding guidance of 2005 Cost Reduction Program
August 2004 - for outstanding leadership of 2005 IT budget process
December 2003 - for outstanding project management
December 2002 - for outstanding leadership of the SPUFI Program
August 2002 - for outstanding IT cost savings efforts
Award of Special Recognition for Outstanding Support of Compuware HIPAA Initiative – January 2000
MCI Impact Recognition Award - for publication of New Programmer Manual – March 1999
MCI Impact Recognition Award - developing course materials for programming tools – April 1999
Comprehensive Code of Business Conduct Training – September 2008
Comprehensive DOI Anti-Fraud and Abuse Workshop – September 2008
Comprehensive Security Awareness Training – September 2008
Lambert Consulting Group Management Seminar – October 2008
Defining, Estimating, Scheduling, Providing Status and Forecasting Projects – September 2007
Managing IT through Change – January 2006
Behavioral Interviewing – December 2005
Process Owner Training – December 2005
Managing Emotion through Change Workshop – November 2005
Leveraging Process In IT – Dr. Michael Hammer – June 2005
Metrics and Measurement – Dr. Michael Hammer – October 2004
Situational Leadership Workshop – September 2004
Understanding and Leading Change Workshop – August 2004
MCISystemhouse Accelerated Leadership Program
2003 USVA National Champion – Volleyball Grass Doubles. Photographer. Golf enthusiast. Website management – family and e-commerce websites.
Available Upon Request
The ART of Being Healthy
Methuen,MA,April 21,2016-America has been facing a health crisis for many years. Though America makes up 5% of the world population;Americans consume more than 50% of the drugs prescribed worldwide. Yet,we rank 47% on the list of the healthiest countries according to The World Health Organization(W.H.O.). More and more research is showing the importance of recognizing that the human body has an innate capacity to heal when it is free of interference. The ART of Being Healthy-rea/life stories of children and mothers healing with chiropractic shares peoples' experience with chiropractic,often when other methods have failed.
Co-Author,Dr. Deborah Fudge stated: "It is an honor to have been selected to contribute a true life healing story,with a group of internationally recognized doctors. It is my hope that when people read this book,they will see that there is renewed hope for their health and their children's health. In light of the opiate epidemic,parents are looking for drug-free and natural approaches to health."
Dr. Fudge has practiced in Methuen,MA.for 30 years serving families and patients of all ages,from newborns to seniors.
Dr. Deborah Fudge
76 Woodland Street | Methuen,MA.01844 | 978-686-7791
Extensive experience in payroll, accounts payables, auditing and assistance in developing internal procedures for travel and entertainment expense reports, analysis and reconciliation’s sales tax and vendors accounts. Strengths include ability to be diverse in many aspects of the business within a fast pace environment. Technical experience with Microsoft Excel, Word and Microsoft Outlook, MAPICS, SAP, SAP/HR, HRB, ADP Pay Expert, ADP Pay Force, ADP Connection, Workday, People Soft, Kronos systems.
MKS Instruments, Andover, MA February 2016 to April 2016
Sr Payroll Analyst
- Enter and review the biweekly payroll time data, employee maintenance for 1,100+ employees in the U.S.
- Entered taxes and direct deposits in Ultipro
- Entered pay data into Ultipro.
Smith and Nephew, Inc., Andover, MA June 2010-February 2016
A $3.4 billion international company publicly held manufacturing medical products.
Enter and review the biweekly payroll time data, employee maintenance, new hire and terminated employee processing to ensure accuracy for 5,500+ employees in the U.S.
Coordinate with HR department on the timely and accurate updating of employee Masterfile changes
Coordinate with Department Supervisors/Managers to ensure timely and accurate reporting of hours to be paid via the Kronos Time & Attendance System
Manage interfaces between Workday and ADP Pay Force using ADP Connection
Ensure timely and accurate administration of employee garnishments
Coordinate with HR to ensure timely and accurate payment to employees on leave of absence
Reduced processing time for Leave of Absence resulting in accurate payments to employees
Comply with state laws to ensure timely and accurate payment of terminated employees
Audit payroll data entry to ensure accuracy prior to payroll execution
Execute and audit ADP outbound interface to be sent to third party vendor
Created and Implemented 401K log to track overpayments to employees
Facilitated the auditing of employee master change report to ensure all changes captured accurately
Assist employees with Payroll related questions and concerns
Handle all post payroll processes.
Edwards Vacuum, Inc. (formerly BOC Edwards), Tewksbury, MA June 1998- November 2009
An $800 million international company privately held manufacturing pumps and abatement systems.
Payroll Administrator December 2008-November 2009
Recruited by Senior Management to bring payroll back in house
Instrumental in the implementation of transferring payroll from the parent company (Linde) on SAP to ADP; and then ultimately transferred to a third party vendor
Coordinated, processed and audited payroll to ensure the on time delivery of payment to 400 employees
Managed time off through IEmployee web based attendance system along with maintaining its data base
Maintained ADP employees data base to ensure accuracy of new hire, termination and status
Maintained court ordered garnishments for compliance
Assisted employees with any payroll related concerns or questions
Reduced payroll by 1.5 days through improving business processes
Accounts Payable Specialist (September 2004-December 2008)
Coded and processed over 250 PO and Non PO invoices using both SAP and MAPIC system software
Worked closely with suppliers to answer queries allowing for the timely resolution of disputed A/P issues
Interacted with Purchasing and Receiving Department to resolve discrepancies
Established policy & procedures for Expense reports
Month end temp accrual for temp labor & expense report
Improved payables process with the upload feature within SAP
Audited and Processed expense reports for weekly check runs
Processed Inter-company invoices for monthly wire payments
Recognized new vendor information and forwarded for update in SAP
Processed weekly check runs for timely payment to vendors
Assisted General Accounting with month end closing
Sales Tax Coordinator May 2003-September 2004
Gathered Sales tax data, confirmed correct tax rate and submitted corrections if necessary
Calculated and filed all state, city and county sales tax returns
Researched and prepared any sales tax audit issues
Reduced processing time of completing tax forms resulting in timely payments
Senior Payroll Coordinator June 1998-May 2003
Coordinated and processed payroll for 900 employees using Peoplesoft software
Prepared monthly commission statements for payment
Prepared month end closing entries
Maintained court ordered garnishments
Assisted with yearly budgets
Worked closely with Human Resources to ensure accuracy of employee data
Assisted employees with any payroll related concerns
Assisted with centralization of Payroll to corporate headquarters
CR Bard Inc., Billerica, MA October 1987-June 1998
A $2 million publicly held company manufacturing medical products.
Payroll Coordinator/Accounts Payable Clerk
Coordinated the processing, maintenance and reconciliation of exempt and non-exempt payrolls ensuring compliance with company policy and Federal/State tax regulations
Organized and implemented the successful merging of divisional payrolls by working closely with Human Resources, Corporate MIS and Corporate Payroll
Provided support to Senior Management in areas of payroll and budgets
Managed the general ledger account analysis of accounts payable, accrued liabilities, Payroll taxes and deductions.
Assisted in the successful transition from in house payroll system to People Soft Payroll Software
Assisted with all Accounts Payable functions
B.A Psychology, University of Lowell, Lowell, MA
Microsoft Excel, Word and Microsoft Outlook, MAPICS, SAP, SAP/HR, HRB, ADP Pay Expert, ADP Pay Force, ADP Connection, Workday, People Soft, Kronos systems.
Paul J Botting
email@example.com 603-716-7941 www.linkedin.com/in/pauljbotting
Business Development Manager
Collaborative problem solver, adept at managing diverse, cross cultural teams to focus on real, validated customer needs to enhance new product development and maximize sales.
Builds and connects marketing strategy to sales execution by leveraging technical skills to provide pre sales support to interpret customer requirements, propose appropriate solutions and close the deal.
Create and execute business plans | Problem solving| Product launch and deployment
Voice of the customer advocate |Pre sales support | Present at technical events and shows
Schneider Electric, Andover, MA
Senior Business Development Manager 2001 to 2015
Accountable for driving global growth by creating and leading execution of targeted business programs.
Led global and regional product launches by collaborating with country marketing directors to develop strategy and ensure budget allocation.
Established working groups with sales, distribution channels, commercial marketing and customers to elicit feedback to ensure new products and solutions met current and future market requirements:
Achieved 150% over target global sales of new family of PLC Ethernet (MB/TCP + EtherNet/IP) communication modules. Turned around under performing sales, one year post launch, by creating and executing business acceleration plan.
Convinced global sales/marketing teams and customers of the advantages of industrial Ethernet communication solutions by coordinating development of a portfolio of training and education assets that proved the benefits and performance of typical and customer specific architectures.
Provided rolling sales forecasts for North and South America zone to help optimize production planning at manufacturing facility.
Led teams in North America to create comprehensive gap analysis for migration of PLC installed base to new strategic product family. Negotiated with corporate product development team to make prioritized HW, FW and SW changes to mitigate customer’s risk of upgrading to new solution.
Organized and led regular meetings between North American country marketing and sales teams and corporate product development team to validate and adjust new product roadmaps to better address customer requirements.
Created and executed field test programs resulting in on-time product launches.
Presented Industrial Ethernet seminars including:
PROMAT – Chicago
Car Care Show (Web enabled Car Washes) – Las Vegas
Presented industrial automation products and solutions at forums and events in:
North America, South America, Europe, Asia
New Product Introductions
PLC / PAC’s - 4 new HW ranges + associated programming SW suites.
WiFi switch’s - Brand labelled wireless switch range
HART Gateway - Integrated into existing modular DIO range
Bluetooth dongle - IP67 Modbus adaptor
Schneider Electric, North Andover, MA
Senior Customer Relationship Engineer 1998 to 2001
Provided advanced technical support to customers for industrial automation products and services applied to process and discrete manufacturing systems. Created and delivered custom technical training classes:
Managed relationships with customers by applying advanced problem solving skills to provide analysis of product and user issues.
Consolidated global strategic account loyalty by imparting expert knowledge and advice during project startups.
Raised technical skills and knowledge of Schneider engineers and customers by delivering technical presentations and training classes at trade shows and events in Asia, North and South America.
Expedited resolution of potential product functionality issues by timely escalation of cases to engineering teams.
Increased effectiveness of technical support team by mentoring junior engineers.
Schneider Electric, Coventry, UK
Senior Field Support Engineer Pre 1998
Delivered pre-sales support to automation sales team during customer interaction.
Provided technical HW and SW application support for PLC, HMI, Drives and associated products.
Managed projects at key accounts, coordinating activities between SIs, OEMs and End Users to meet specific milestones, ensure conformance to specifications and achieve on time start up’s:
Evaluated opportunities with automation sales engineers to interpret customer requirements and propose architectures and solutions to meet their goals.
Solved customer issues by trouble shooting application of industrial automation products on and off site.
Delivered post sale custom technical training courses to enable customer maintenance engineers to reduce down time and achieve production targets.
Trained Schneider automation sales force on new product introductions.
On site project engineer for: New photocopier ‘fuser roll’ flow coating line. Diesel engine ‘cylinder block transfer line’ refurbishment. New automotive ‘body in white’ production line. Steel production ‘sinter plant’ refurbishment. New parcel distribution facility sorting line.
TEC Higher Certificate in Electrical Engineering, Canterbury College of Technology, UK
Member of the Institution of Engineering and Technology (MIET) http://www.theiet.org
BRUNO G. PELLETIER _____________________________________
26 Andrew Circle, North Andover, MA 01845 - (978) 210-2843(cell) – firstname.lastname@example.org
SUMMARY: Experienced, safety-minded and detail-oriented quality systems specialist in the flavor manufacturing industry.
Self-motivated and excellent team player.
Strong technical background (Food safety, specifications, auditing, quality, Halal and Kosher).
Good communication skills and adaptability to a changing environment.
Knowledge of MS Office and SAP.
Bilingual(written and spoken): French
Kraft Heinz Company / Kraft Foods Group, Woburn, Massachusetts
Successfully maintained 1000 raw material specifications. Resolved and addressed issues.
Supported the transition of specifications to a new corporate based specification system.
Managed the site Kosher / Halal programs. Certificates renewed annually.
Streamlined the Kosher process by using a web-based service offered by the Kosher agency.
Supported R&D trials with pilot plant liquid blend production. Yearly totals ranging from 700-2000lbs.
Completed quality documentation to support R&D with the commercialization of new flavors.
Actively participated in the SAP business system migration in 2010.
Collaborated with cross-functional team to achieve site goals.Exceeded disposal goals in plant closing.
Lean Six Sigma Green Belt certified - January 21, 2013.
Supported ISO22000 and FSSC certifications by performing internal site audits.
Flavors and Ingredients HACCP food safety team lead(2005-2009). Achieved successful audits.
Performed monthly plant safety scans to support the site safety program and meet safety targets.
Associate Quality Systems Specialist, 2002 to 2004
Transitioned from raw material quality control lab to pilot plant R&D support.
Supported raw material lab contractor with technical support.
Completed technical documents for raw materials and Kraft manufactured ingredients.
Assumed the responsibilities of the site Kosher and Halal program. Certificates renewed annually.
Flavors and Ingredients HACCP food safety team lead. Achieved successful audit.
Supported site specification manager regarding raw material specification issues.
Senior Technician / Skilled Technician, 1987-2001
Sampled and performed quality control testing of raw materials used in flavor production.
Managed the record keeping process.
Participated as a Flavors and Ingredients HACCP team member.
Participated in the annual raw materials and finished goods inventory. Improved accuracy.
Knowledge of GC, HPLC, spectrophotometer (UV-VIS, IR) and refractometer.
Provided technical support to the plant employees.
Northeastern University, Boston, MA
Bachelor of Arts in Chemistry
MICHAEL C. BLEIWEISS
45 Washington St.
Methuen, MA 01844
Experienced software technical support professional and programmer. Particularly adept at quickly mastering proprietary systems and applications. Expertise includes:
* Data manipulation and analysis
* Troubleshooting and problem-solving
* Specifications and documentation
* Database design and programming
* Support of proprietary applications
* Scientific and medical applications
Computer Languages: SQL, XML, Visual Basic, HTML, C, Perl
Operating Systems: Windows, VAX/VMS, DOS
Applications: SQL Server, MS Office, Ghost, Adobe Acrobat, Apache Tomcat, SalesForce, TestTrack, Jira
McKesson / MedVentive, Waltham, MA January 2012 - April 2015
Produces a set of web-based applications for managing health care practice costs and quality based on SQL Server.
Application Support Analyst (2012, 2013 - 2015)
Production Analyst (2012 - 2013)
Provided Tier I & II technical support. Performed troubleshooting using direct SQL queries into the database back-end and analyzing T-SQL stored procedures. Created and configured user login accounts for the company's products under a HIPAA security regime. Ensures integrity of data imported into Population Manager application. Repaired errors in EDI 837-format data files submitted by clients. Coded numerous reports on data import for clients.
* Created Excel spreadsheet documenting stored procedure calling dependency trees for Risk Manager application to facilitate troubleshooting.
* Developed T-SQL data analysis tools and posted them into the company's technical knowledge base for use by other Support Department members.
* Wrote step-by-step process document for creating Risk Manager user accounts for use as a reference by the Support team.
* Maintained and upgraded Perl programs used for generating reports and managing data files.
* Adapted SQL course notes to use examples from Risk Manager and Population Manager databases.
* Created automated report generation process using a combination of SQL scripts and DOS batch procedures to reduce manual effort by 50% and ensure data was sent to the correct recipients.
* Created comprehensive documentation on Population Manager data import and reporting procedures for use as a reference and training manual for Production Department personnel.
FIS Healthcare Systems, Waltham, MA February 2011 - August 2011
Produces a comprehensive, web-based application for managing flexible benefit plans built on SQL Server.
Incident Management Analyst
Provided technical support, troubleshooting, and issue resolution for clients via e-mail and telephone.
* Performed troubleshooting using direct SQL queries into the database back-end.
* Documented process for escalating Master Case bug reports to Development.
Emoxsha, North Andover, MA October 2010 - December 2011
Produces GPS equipment and software for tracking public transit vehicles.
Generated reports on data models for public transit systems using Oracle Business Intelligence applications.
NuView Systems, Inc., Andover, MA May 2007 - January 2010
Provided Tier II technical support, troubleshooting and resolving issues that were beyond the scope of front-line Support personnel.
* Handled average of 35 call tickets per week with 60% resolved without further escalation.
* Served as primary resource for writing SQL queries for reports and letters requested by clients.
* Wrote troubleshooting guide documenting techniques used in my position to allow more issues to be resolved by Tier I Support without the need for further escalation.
* Adapted and expanded SQL course notes to reference company's database in examples.
Taught course to new company employees.
YouthBuild USA, Somerville, MA January 2005 - June 2005
Runs work-study programs to teach at-risk youth work skills in construction while providing classes for obtaining their G.E.D.
AmeriCorps Database Manager
Provided user technical support and training for 51 remote sites for using two proprietary databases tracking student progress. Performed monthly quality control analysis on the data input into the databases.
* Developed MS Access databases for tracking technical support calls and volunteer recruitment.
* Developed analysis techniques and a chart in Excel to efficiently summarize remote site data for monthly activity reports to management.
* Wrote training manual for the WBRS AmeriCorps database.
MCB Consulting April 2003 - December 2004
* Scripted worked solutions to textbook math problems using Delta AT for GEX Publishing Services.
* Developed MS Access databases to manage program data for Lawrence CommunityWorks.
* Maintained Web sites for Common Cause Massachusetts and the Ethical Society of Boston.
* Performed research for and created updated product catalog in Adobe Acrobat for Minuteman Controls.
Thermo Galactic, Salem, NH December 1994 - October 2002
Produces software to analyze optical spectroscopy, mass spectroscopy, NMR, and chromatography data.
Software Quality Assurance Engineer (2002 - 2002)
Applications Programmer (1994 - 2002)
Wrote and maintained applications in Array Basic and Visual Basic for analyzing spectroscopic data. Developed and wrote specifications for new applications. Provided customer technical support. Tested software to ensure compliance with specifications according to IS0 9001 standards, including writing Test Plans and Test Reports.
* Tested validity of file format converters generating spectral data files in XML.
* Developed 16 Visual Basic applications to perform data analysis and manipulation.
* Updated library of 15 programs in Array Basic for performing mathematical and graphical manipulations on data, including complete redesign of the user interfaces.
* Extracted mathematical algorithms from programs to create a library of 56 *Black Box* subroutines.
* Introduced use of formal specifications for new and upgraded applications.
Oracle Database Administration Certificate Program, Boston University and Merrimack College
Oracle 9i Certified Associate: SQL, Fundamentals I and II
Master of Science, Engineering Physics, University of California - San Diego
Thesis focused on measuring sizes of soot particles in flames using scattered laser light.
Bachelor of Science, Physics, Massachusetts Institute of Technology
Thesis focused on analyzing data from a heavy-ion nuclear collision experiment.
DAVID C. FITZGERALD
E-mail: email@example.com; Address: 6 Steed Avenue, West Newbury, MA; Cell Phone: 978-873-2009
Dynamic team builder and experienced fundraiser seeking a leadership role with a mission-based organization which would utilize my talents and experience in organizational administration, fundraising and team development. Proven success in key performance areas including fundraising, management and budget development.
Achieved five promotions in eleven years in the Boy Scouts of America beginning as a District Executive in Utica NY and promoting to Director of Program Operations in Boston
Raised over $600,000 in philanthropic donations in my career.
Provided visionary and strategic leadership achieving consensus during a difficult merger.
Produced over $3.0 million in operational income.
BOY SCOUTS OF AMERICA 2005-2016
Director of Program Operations, (Boston, Massachusetts) 2015 to 2016
Guided Boston Minute Man and Yankee Clipper Councils operations through a merger process developing consensus and a strategic plan for program for the new Spirit of Adventure Council.
Managed year round program operations serving over 14,000 youth in the Greater Boston area.
Analyzed the systems and streamlined processes of eight youth outdoor programs which to reduced administrative support cost by over 20%.
Developed and audited the annual program budget of $1.5 million maximizing a 20% profit, an increase of 4% from the prior year.
Created the “Norther Nexus of Adventure” with the program and marketing committees, a three camp, 30,000-acre, boating, climbing and outdoor high adventure program for Scouts.
Program Director, (Haverhill, Massachusetts) 2014 to 2015
Provided inspirational leadership to a staff of 65 employees for a summer program creating a high performing team that served over 1,200 youth and adult leaders.
Collaborated with community leaders and volunteers to create engaging activities that promoted the organization increasing community giving by over 15%.
As an officer in the Rotary club developed and maintained connections to the community to create highly visible activities such as golf tournaments, honoree dinners, benefits and events.
Advised several support functions including camping, activities and special projects to improve program quality and increase member retention 7%.
District Director, (Haverhill. Massachusetts) 2012 to 2014
Created three after school Scouting programs in Lawrence, MA serving
more than 200 inner-city, disadvantaged or at risk youth and their families.
Developed presentations and proposals to families, corporations and foundations that surpassed the financial goals of the district for the annual giving campaign by 10%.
Senior District Executive, (Utica, New York) 2008 to 2012
- Assisted in developing and implementing a five-year strategic plan to set a focused course and steps for the council to achieve financial stability and membership growth
- Ensured annual giving campaign was conducted for families, community members and local businesses raising over $270,000 in four years.
- Excelled in the role of master of ceremonies at public events, city meetings, community fairs as a representative of the organization.
District Executive, (Utica, New York) 2005 to 2008
Served as director of a 600 youth program and a staff of 35 employees increasing the profit by over 30%
Rallied community leaders, business owners and residents to share the organization’s mission, increasing participation in the programs and increasing membership by over 3%.
MOHAWK HOSPITAL EQUIPMENT INC., Utica, NY
Distribution Manager 1995 to 2005
Served as manager of distribution, central stores and receiving departments for St. Elizabeth Medical Center, a 201 bed facility.
Supervised a team of nine employees in a time dependent replenishment of supplies critical to the operations reducing supply outages by 10%.
Rotary Club, Lowell, MA
President 2015 – Present
Board of Directors 2012 - Present
Paul Harris Fellow – Rotary International 2015
State University of New York Oswego 1988
Bachelor of Arts
Boy Scouts of America
Professional Development, Levels I, II, and III
Advanced District Administration
Staff Manager Level I
Professional Management, Levels I, II, III