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Resume for Neeru Chawla

Neeru Chawla

13 Meadow Ln.

Westford, MA-01886


      [email protected]



Country of Citizenship:      United States of America



Result oriented Programmer/Software Professional Analyst with over 7+ years of experience with knowledge of the Software Development Life Cycle (SDLC) from requirement Analysis, Design, Development, Implementation of Web-based and Windows based, Client-Server and n-tier Applications.


Skills Summary


Vast technical experience in field of software development and testing


Excellent problem solving and troubleshooting skills


Experience with business users with their needs and liaised with end users and consultants


Technical Skills

Languages                         C#.NET, Python

Web Development             ASP.Net 4.5/3.5/2.0, HTML, CSS, JavaScript, LINQ, Web Services, WCF,             ASP

Databases                          Oracle 11g/9i, SQL Server

Tools/IDE                           Team Foundation Server (TFS), SSMS, Visual Studio, Active Directory (LDAP), TOAD 11.5, Crystal Reports, Visual Source Safe

Third Party Tools                LLBL-GEN PRO, QAS, Mercury, FileNet, IBM Clear Case



Work Experience                                                                                             


Department Of Labor and Workforce Department                                                        2008-2016


Senior Programmer/Analyst

Commonwealth of Massachusetts ELOWD, Boston MA

November 2010- June 2016


QUEST Project

Quality Unemployment System Transformation (QUEST) is the multi-tier web based application which is integrated as Enterprise Content Management that allows claimants and employers to conduct most unemployment business online.




Created important Revenue Fiscal Reports and Federal Tax Performance System (TPS) Reports utilizing Asp.Net, C# and Oracle 11g.


Designed and developed interfaces between Department of Unemployment Assistance and Registry of Motor Vehicles to facilitate exchange of information.


Debugged, coded and unit tested bug fixes and enhancements


Documented software defects using Mercury Quality Center and reported defects involving program functionality, output, online screen and content to software testers and verified fixes.


Identified and escalated risks and issues for timely mitigation. Proposed mitigation strategies


Monitored and performed troubleshooting for production problems


Liaison between business units, stakeholders and project development team to gather and clarify requirements


Performed and Created SQL scripts/queries for testing to ensure transactional data is accurately stored in database and integrates seamlessly across all modules


Maintained and tested existing code on Windows 2012 servers upgrade on UAT and Production



Helped and mentored team members


Senior Programmer/Analyst

Commonwealth of Massachusetts (DCS/DUA), Boston MA

December 2008 – October 2010


Unemployment Insurance (UI) Project

Maintained and worked on UI applications and iPASS within the Department Of Career Services/Unemployment Assistance (DCS/DUA) Web Enterprise.




Maintained and tested the UI System applications including: Automated Adjudication Application (AAA), Webcert Certification, Direct Deposit


Maintained and coded iPASS applications including: Employer Registration, Claimant Account Inquiry, UI Fraud Hotline


Created reports and tested using crystal reports.


Managed Load Balancing on production servers


Monitored and performed troubleshooting for production problems


Microsoft Certification Training                                    

New Horizons, Nashua-NH

October 2016-January 2017


Agile Methodologies                     

Programming in HTML5 with JavaScript and CSS3

Querying Microsoft SQL Server    

Developing Windows Azure and Web Services

Introduction to Python


Training Classes

PL/SQL, C# and Visual Studio 2008

ITIL® 2011 Edition Overview: Creating a Service Culture Skill Soft



Masters in Computers Management (MCM) from Pune University, India

Bachelors in Commerce from Delhi University, India