Resume for Faith Jordan
Ayer, MA 01432
Proactive, results-oriented HRIS Support Specialist with 11 years experience in Oracle Advanced
Benefits (OAB), HR, Self-Service and iProcurement modules and over 15 years in overall benefit administration. Excellent analytical, troubleshooting and problem resolution abilities. Outstanding customer service, communication and relationship-building skills. Recognized for integrity, trustworthiness, confidentiality, work ethic, strong attention to detail, ability to prioritize and meet deadlines. Capability to learn new skills and software effectively and efficiently.
Proficient in: Oracle OAB, HR, Self-Service and iProcurement modules; Microsoft Word, Excel, Outlook and SharePoint; WinSCP, BasWare; KBX; Snagit. Developing skills in: Workday and ADP Workforce Now
Vendor on-line systems: Harvard Pilgrim, United Health Care (UHC) eServices, Kaiser, Blue Cross Blue Shield, Delta Dental, Cigna (Dental/Life/Disability), Reliance Standard Life, Sun Life, MetLife, Vision Service Plan, Combined Services FSA and COBRA, WageWorks FSA and COBRA, Benefit Concepts COBRA, Fidelity, Charles Schwab, T. Rowe Price, Health Equity HSA and HireRight (background check and I-9)
BrooKS AUTOMATION, INC., Chelmsford, MA 2016
A leading worldwide provider of automation and cryogenic solutions for multiple markets including semiconductor manufacturing and life sciences.
Senior Benefits Analyst Contractor – (Jul – Nov 2016)
Provided benefits support for > 850 US employees to include answering employee benefit-related questions and issue resolution. Processed benefit changes in Workday. Administered STD, LTD, and FMLA leave of absences. Collaborated with vendors, broker and payroll on all benefit-related activities. Oversaw and resolved electronic enrollment file issues. Performed audits to ensure accurate enrollment/changes/terminations. Assisted with benefit invoice processing. Produced benefit and general employee reports. Managed 401(k) audit.
PLUMCHOICE, InC., Lowell, MA 2016
The leader in providing a continuum of specialized technical services for today’s highly personalized consumer and small business technology environments.
HR Contractor - (Jan - May 2016)
Assisted in the transition from Workday to ADP Workforce Now. Created and customized ADP reports to replace existing Workday reports. Audited data for > 450 employees between systems. Developed terminated employee I-9 record-keeping process. Participated in special projects as needed.
KBACE TECHNOLOGIES, INC., Nashua, NH 2015 to 2016
A global consulting and technology services company dedicated to helping customers maximize their investment in Oracle Software by delivering unmatched services, solutions, and products.
HR Contractor, HR and Recruiting – (Sep 2015 – Jan 2016)
Ensured all HR-related processes from on-boarding to termination were processed in a timely and accurate manner. Performed Oracle data entry for employee life cycle. Liaised with management, payroll, and benefit vendors as needed to resolve employee and administrative issues. Assisted in monthly benefit invoice reconciliation. Generated weekly headcount report and ad hoc reports as needed. Managed benefit feed process. Served as primary contact for all open enrollment-related activities.
MONSTER WORLDWIDE, INC., Weston, MA 2010 to 2015
The parent company of Monster.com, the premier global online employment solution for people seeking jobs and the employers who need great people.
Human Resource Information Service (HRIS) Support Specialist – (Jun 2011 – Feb 2015)
Managed three areas of responsibility for > 1700 US employees:
Served as the SME while orchestrating all OAB-related aspects i.e. data integrity, audits, upgrades and testing. Proactively researched and resolved HRIS-related issues.
FAITH A. JORDAN firstname.lastname@example.org Page 2 of 2
Oversaw the design, implementation and upgrades of US internal/external benefit interfaces. Directed the weekly benefit feed process for 12 vendor interfaces.
Administered all aspects of > 25 monthly benefit invoices; ensured approval and payment in a timely manner.
Ensured all benefit-related activities were compliant with federal and state regulations.
Coordinated OAB component of the annual benefit open enrollment.
Developed >100 user procedures, guidelines & documentation; trained 15 to 20 internal customers on processes/functionality.
OAB Issue Resolution
Collaborated with Benefits Manager on life insurance coverage miscalculation for 30 employees leading to a $50K credit on the life insurance invoice.
Rebuilt and reprocessed 250 employee benefit records to reflect the correct termination date; resulting in accurate coverage cancellation and premium payments.
Worked with Payroll to resolve benefit contribution issues; ensured accurate employee payroll deductions.
Worked with outside consultants, performed OAB testing, met deadlines and successfully completed Oracle R12 update.
Expedited new vendor plan implementation in conjunction with annual benefit open enrollment.
Avoided unnecessary, additional manual processing by completing the COBRA interface enhancement by the deadline.
Coordinated fast-paced testing plan for UHC interface code change; completed ahead of deadline. Received a $2K credit on invoice.
Created process to stop deletion of open enrollment benefit elections. Instructed team on proactive process and reduced benefit enrollment errors.
Developed process to improve invoice processing cycle time, leading to a decrease in cancellation notices.
HR Administrator (Contract) (Sep 2010 – Jun 2011)
Responded to 25 to 30 daily employee benefit and policy inquiries via email or telephone for > 2000 US employees as part of the 4-person HR Central intake team. Served as the primary point of contact for all employee inquiries during annual benefit open enrollment.
Performed Oracle data entry, audited data entry for all other HR Central team members, generated and prepared ~ 10 standard reports and maintained employee files.
WELCH FOODS INC., Concord, MA 1999 to 2010
A leading branded manufacturer of food and beverage products with annual sales of $700 million.
Administered all aspects of health and welfare plans; managed administration of three pension plans and open enrollment for all retiree medical plans. Maintained retiree and term-vested personnel records and files. Prepared and processed all benefit-related payroll changes. Managed service and retirement award programs.
Partnered with IT and Payroll on the implementation of Oracle HR, OAB, Payroll, and Employee Self Service modules.
Served as main liaison with all third party vendors including creation and delivery of electronic enrollment files.
Facilitated compliance with COBRA regulations.
Promoted from Human Resources Assistant to Benefits Coordinator.
Accounting, Business, and Computers, Cuyahoga Community College, Warrensville Heights, OH
LOAVES & FISHES FOOD PANTRY, INC., Devens, MA 2015; 2016
Provides food and temporary support services to local area residents.
Assist Volunteer and Office Coordinator with various administrative tasks using Microsoft Word and Excel skills. Assist in maintaining GiftWorks database.