Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now

Resume for Christopher Dawson

Christopher J. Dawson

Chris_J_Dawson@msn.com | www.linkedin.com/in/chrisdawsonmanager| Phone: (978) 409-8532 | Wilmington, MA 01887

 

Operations Management

Professional Summary

Operational Leadership • Performance Assessments • Process Improvement • MBA Perspective

 

Seasoned Operations Manager with 17+ years’ achievement directing successful teams and delivering bottom-line results in progressively responsible leadership roles for regional and global companies. Adept at all aspects of day-to-day operations management, from improving customer service to creating highly effective training programs. Outcome-oriented leader and gifted communicator who excels at coaching and mentoring teams, utilizing clearly defined bottom-line performance goals for Associates and Managers to improve operations and fuel year-over-year revenue growth.

 

 

Areas of Expertise: Team Leadership – P&L – Budgeting – Training & Staff Development – Union Environments – Safety – Reporting Metrics/KPIs – Customer Relationship Management (CRM) – Contract Negotiations – Executive Presentations – Business Development

 

Professional Experience

 

Citizens Bank                                                                                                                                                                                             2015 to 2017

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $137.3 billion in assets as of June 30, 2015.

Branch Manager – Boston, Massachusetts

 

Oversee all areas of daily operations of a Citizens Bank branch in Boston metropolitan area. Identify and assign performance goals for all employees in addition to setting clear operational objectives for each. Full P&L responsibility for branch performance. Source and interview candidates for customer service and sales positions. Ensure comprehensive training for new colleagues across product sales, customer service and standard operating procedures. Provide coaching and feedback to improve individual and branch customer service, sales and operations performance to meet individual needs and improve overall efficacy of branch.

 

·        

Held full-scope P&L management responsibility for branch with $25 - $30M in deposits.

·        

Projected expected personnel and currency needs based on availability, time of year and other factors effecting demand

·        

Led branch to 19% increase in revenue while reducing controllable expenses by 15%

·        

Improved customer service scores by 25%

·        

Achieved branch operational efficiency score of 97.5%

 

 

 

Micro Mentors                                                                                                                                                                                        2014 to 2015

MicroMentor is a free business mentor service for entrepreneurs and a rewarding volunteer opportunity for business professionals. Our mission is to help small businesses grow faster, generate more revenue, and employ more people. We make it easy to find a mentor, be a mentor, and build a business.

Volunteer Mentor

 

Assist entrepreneurs in management, customer service and business development

·        

Assisted entrepreneur with the development of business plan, identification of target market and identifying networking opportunities that would be most beneficial to growing and developing his business.

 

 

 

 

 

Christopher J. Dawson

Chris_J_Dawson@msn.com | www.linkedin.com/in/chrisdawsonmanager| Phone: (978) 409-8532 | Wilmington, MA 01887

 

Professional Experience

Avis Budget Group, Inc.                                                                                                                                                                     2000 to 2014

Leading global provider of vehicle rental services with more than 10Krental locations in approximately 175 countries around the world.

Regional Manager – New England Operations Region

Oversee all areas of daily operations across multiple car/truck rental locations in the greater Boston metropolitan area. Identify and assign performance goals for all employees in addition to setting clear operational objectives for each location. Conduct in-depth training programs in both group and 1-on-1 settings on an ongoing basis. Ensure comprehensive training for independent agency operators as well as all employees across product sales, customer service and standard operating procedures. Continuously work to evolve training programs to meet individual needs and improve overall efficacy. Leverage broad-spectrum operational insights to deliver strategic recommendations to Operations Managers organization wide.

·        

Proficiently managed 29 unique car/truck rental locations.

·        

Held full-scope P&L management responsibility for $10M in net annual revenue.

·        

Projected expected inventory needs based on availability, time of year and other factors effecting demand

·        

Regularly monitored competitive landscape to set prices as to optimize utilization

·        

Set minimum inventory levels for all locations, ensured that inventory was moved in a timely manner to meet demand

·        

Set inventory mix at each location so that demand was met and customers satisfied.

·        

Recognized for outstanding performance and rapidly promoted through a series of progressively responsible leadership roles.

·        

Maintained abreast of policies, procedures and regulations regarding the business

 

 

Previous Professional Experience

Deputy Adult Probation Officer.................................................................................................................................... Pinal County, Arizona

·        

Led complex pre-sentencing/pre-disposition investigations and authored official reports for court, testifying as required.

·        

Achieved a 60% success rate while with the department.

Education & Certification


Arizona State University Tempe, AZ
MBA, International Business  
University of Arizona Tucson, AZ
BSBA, Marketing
Arizona State University Tempe, AZ
BSBA, Management Science


 

 

Certification:Certified Management Training Director • Trained Facilitator