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Resume for Charles Orosz

Charles T. Orosz

978-618-9990  •  [email protected]  •  www.linkedin.com/in/charlie-orosz-9680b37

 

ONLINE, CONTINUING, and PROFESSIONAL EDUCATION PROFESSIONAL

An entrepreneurial leader in the field of education and training with over 25 years’ experience creating and implementing online and classroom programs that are innovative and achieve results. Strong work ethic coupled with the ability to lead, manage, and coach staff to work productively and enthusiastically. Advances vision and mission through planning, team building, communication, and successful execution.

Expertise, Knowledge, and Skills:

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Strategic Planning

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Curriculum Design and Development

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Adaptive Learning

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Bottom Line Driven

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Competency Development

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Cross-functional Team Building

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Human Centered Design

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Lead Through Influence

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Trusted Values-Based Partner

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Business Development

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Program/Project Management

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New Program Development

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Concept to Market Leadership

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Innovative Driver of Change

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Business Process Creation

Select areas of accomplishment:

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Led the team that increased New England Region UPCEA conference attendance by 53% over the previous year.

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Over a five-year period, implemented new programs and delivery modalities that grew online and evening from 20% to 49% of credits delivered at Bay State College.

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Led the creation and delivery of the first online Adaptive Learning certificate program that resulted in thousands of enrollments and extremely high student satisfaction.

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Implemented numerous changes that resulted in a 38% growth of the CE division in three years.

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Created, implemented and managed new curricula and processes that grew the Boston New Horizons from last to first in the mega markets in only 13 months.

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Developed, delivered, and/or managed 12 training programs that increased revenue from $8M to over $29M/year over seven years in transitioning tens of thousands of students into the IT workforce.

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Led the design and development of the Desktop Support curriculum that won the 2001 CompTIA Career Awareness Award.

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Managed the instructional analysis and design services that resulted in customized learning solutions for major clients: Disney, Fidelity, Verizon, Daimler Chrysler, John Hancock, etc. and resulted in millions in revenue.

Professional History

Bay State College, Boston and Taunton                                                                                  October 2009 – July 2016

Director of Evening and Distance Education

Tapped to lead the President’s vision for Online and Boston and Taunton evening campuses.

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Led the creation and execution of the strategic plan for Online division

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Achieved the initial DOE and NEASC accreditation for online associate and bachelor degrees

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Guided a faculty focus group that led to an online quality improvement plan based on the Quality Matters Rubric

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Worked closely with Deans and Department Chairs on the development and delivery of 130+ online courses

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Piloted and implemented web support for all courses at the college

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Migrated to a Web 2.0 compliant LMS and reduced per course cost by 46%

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Pushed for and beta tested a student portal for the college

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Increased degree, concentration, and certificate offerings from seven to twenty-one

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Created and implemented a college-wide Credit for Prior Learning policy that increased transfer by 31%

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Partnered with Smarthinking and Straighterline to improve student support and degree completion

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Selected the location, oversaw the design and build out, and moved the Middleborough Campus to Taunton


Director of Continuing Education
Managed the Boston and Middleborough evening campuses

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Created and executed a strategic plan for the evening campuses

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Redesigned the advising model to be more efficient and student friendly

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Pushed for college-wide business rules and documentation of processes and procedures

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Led improvements to the technical infrastructure and working environment at the Middleborough campus

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Improved term to term retention from the mid-eighties to mid-nineties and increased associate to bachelor enrollments by 350%

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Selected and implemented a college-wide online evaluation system

New Horizons Computer Learning Center of Boston                                                       October 2007-October 2009

Director of Career Development                                                                                                                                                        

Selected to increase focus on the consumer market, oversee the relationship with Career Centers and WIBs, and manage our grant process.

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Led the increase of consumer sales from less than 5% of total revenue to over 35% in less than six months

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Updated state approved programs to focus on demand occupations

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Increased consumer student population by 650%

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Managed government contacts and education licenses

Director of Training and Operations                                                                                                                                                

Responsible for the creation and delivery of training courses and programs to the business and consumer markets. Led the operations, training, and information services staffs.

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Created highly successful consumer evening programs that increased evening revenue by over 500%

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Implemented fiscal controls to ensure profitability of custom B2B sales

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Instrumental in closing an innovative custom B2B opportunity that generated $30K in monthly revenue

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Successful implemented a new delivery methodology after two previous failures – represented over 60% of the student population

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Managed a staff of 30 FTEs and a large pool of contractor trainers

Principle Consultant                                                                                                                           September 2006-Present

Provide consulting and learning services to businesses and managed service providers (MSP).

Clients: IntellADAPT, Avaya, AT&T, North Shore Work Force Investment Board, and Effective Student Marketing     

Boston University Corporate Education Center, Tyngsboro, MA                                                     1995–July 2006         

Director of Curriculum and Instruction (2002–2006)

Managed training department including $2.4M/year development budget, 20+ staff/contractors, curriculum research and development, classroom and e-learning courseware, and related services directed to the corporate and professional markets. Provided pre/post-sales and marketing support, negotiated contracts and managed vendors.

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Restructured Curriculum Development Department, improved quality and reduced courseware development expenses 20-100% that supported the 2-year, from 0 to $3M/year revenue growth into the international market

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Led the efforts of forming and implementing a new sales/marketing strategy and restructured IT training programs that led to increased sales revenue including $1M in first year from one corporate customer alone

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Increased product portfolio and revenue by researching, recommending, and implementing new curriculum

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Used various technologies to design and implement a Dynamic Learning Model that allowed for simplified customization and delivery methods (classroom, e-learning, blended, OJL, etc.) to meet client needs

Manager of Instruction (2000–2002)

Managed full time staff instructors, contract instructors, and subject matter experts in the delivery and creation of technical courseware for the corporate, professional, and career-changer markets.

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Significantly improved customer satisfaction during a period of rapid growth by monitoring, evaluating, and coaching instructors in classroom management and delivery techniques

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Reduced classroom costs 10-20% without impacting quality on several certificate programs by blending eLearning with classroom instruction


Boston University Corporate Education Center, Tyngsboro, MA (continued)                                1995–July 2006

Senior Technical Instructor (1995–1999)

Taught certificate programs, designed and developed technical courses, provided pre/post-sales support and IT network project support including Netware Directory Services, network design, troubleshooting etc.

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Played a key role in the creation and delivery of numerous technical courses including the Microsoft Certified Systems Engineer certificate program that won the 1998 Excellence in Training Award from Microsoft

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Worked with other program instructors in creating a new PC Service and Support program that led to a 500% increase in student enrollment and associated revenue

Computer Learning Center, Somerville, MA                                                                                                          1992–1995

Manager of Technical Services / Department Head / Lead Instructor          

Managed full and part-time instructors and technical support specialists.

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Created and delivered the PC/LAN Tech Support program, that grew from 36 to 400 students per year

Digital Equipment Corporation, Waltham, MA                                                                                                   1983–1992

Services Account Manager / Field Service Engineer          

Managed/Sold a service portfolio of products and services directed to the insurance and financial industries; major accounts included major Boston banks, insurance companies, law firms, state and federal agencies and Depart of Defense contractors

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Received numerous customer service and sales awards

Massachusetts Army National Guard, Camp Edwards, MA

Flight Operations NCO, Held Secret Clearance, Honorable Discharge

United States Marine Corps, Camp Lejeune, NC

Special Intelligence Communications Center Supervisor, Held Top Secret SI Clearance, Honorable Discharge

Education, Training & Certification

Bachelor of Arts in Business Administration 1988, Anna Maria College, MA

Certificate in Project Management, Boston University

Certificate in Instructional Design. Boston University

Certified Online Instructor, Walden Institute

Dale Carnegie Course in Effective Speaking and Human Relations; received the Human Relations Award

Microsoft:  MCT, MCSE+I

Exin: ITIL Foundations

TIA: CTP

CompTIA: Certified Technical Trainer+, A+, Network+, I-Net+

FOA: CFOT

Novel: CNI, CNE

Professional Affiliations

University Professional Continuing Education Association

Board of Directors and past New England Region Chair

 

North Shore Technology Council – Past Membership Chair, BoD

 

International Institute of Business Analysis:  Championed the creation of the first US chapter

 

CompTIA:  Served as advisor on the NITAS, I-Net+, and Network+ programs

Recent Presentations

Alternative Credentials - UPCEA-NE Conference 2014

 

Alternative Paths to Credit – UPCEA-NE Conference 2013