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Resume for Candace Schlittler

Candace Schlittler

15 High St

Pepperell, Ma 01463 

603-966-5857

Schaden860@yahoo.com

 

Professional Summary

 

               I am a multi-faceted, efficient and reliable administrative professional with many years of experience supporting executives, sales and managers to improve internal operations for the businesses.  Proficient in all of the standard office software, diversified skill sets covering administrative support, client relations, writing, human resources, account management and project management,. Serve as a single point of contact for customer’s escalations and providing timely resolution to issues. I have excellent inter-personal, phone and digital communication skills.

                                                                                                Work Summary

 

Clariant Plastic and Coatings USA Inc – Holden MA                                              May 2016 – Current

Supply Chain Analyst

 

·        

Facilitating new customer data set-up and maintaining master data records in SAP to the highest level of accuracy, while ensuring compliance with data standards and legal operation guidelines. Each data set is comprised of unique attributes and characteristics as well as countless exceptions that have to be properly maintained. Master data must be sustained at the highest level of accuracy and consistency across disparate systems to enable timely and accurate sales and reporting integrity, and other business needs without disruption or error.

·        

Understanding the impacts of the Master Data on business performance, and assisting the centralized Master Data team with research and exploration, working with other departments and / or teams, ( i.e. CS, (A/R), Tax, Accounting, A/P, Sales, etc.) to coordinate master data requirements to ensure data consistency and integrity.

·        

Track and manage Master Data work to ensure timely and accurate completion of data entry requests from wide array of business                        unit requests.

·        

Duplicating BPCS (AS400) system info into SAP

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Review/analyze incoming master data request to determine desired outcome and proper course of action to take

·        

Investigate customer accounts in SAP, researching Ship To level, Sold To level and Billing /Payer structure as it relates to the Partnership functionality of customer’s account

·        

Special projects related to customer master updates

 

Airgas- Salem NH / Billerica MA

Priority Buyer / Counter/Inside Sales/ Customer Service Representative               June 2012-May 2016

 

·        

Responsibility of processing priority orders, next day airs, 2nd day airs and drop ships for Airgas’s locations within the division.

·        

Receiving and placing priority orders, follow Hardgoods purchasing guidelines and standards established for Priority and Drop Ship                                   orders.

·        

Maintain time standards for order processing and communication with plants as needed

·        

Review daily reports and address all open issues daily Identify any inventory file discrepancies and request updates using the change log confirming and expediting Priority and Drop Ship Order Purchase Orders under the Hardgoods Purchasing guidelines and standards.

·        

Checking and using existing surplus inventory when available. 

·        

Receiving and placing orders for various assigned branches.

·        

Maintain efficient and timely responses to customer overflow calls and voicemail messages.

·        

Met or exceed turnaround standards for order processing and communications with operations, branches and the buying center.

·        

Review daily SAP reports and address all open orders.

·        

Escalate and maintain strong relationships with our current vendors and suppliers. 

·        

Provide excellent customer service support to increase sales, profit and customer satisfaction. 

·        

Handle and resolve customer complaints and respond promptly to customer inquiries. 

·        

Provide product line information as well as pricing and delivery information. Help set up new accounts, submit credit / debit requests and corrective action requests.

·        

Answer high volume calls and communicate/coordinate with internal departments to meet customer requests.  Process orders, new account applications and customer account maintenance. 

·        

Manage alternate order placing methods such as ecommerce, fax ahead’s and email.

·        

Able to recommend products in various configurations to meet customer requirements.

·        

Proficient in SAP.

Copart- Billerica MA

Title Clerk                                                    October 2010 – June 2012

 

·  

Day to day duties included filing and retrieving birth/death certificates, marriage licenses and notices of divorce when working with written contract titles for the ownership, sale or transfer of vehicles. 

·  

Maintain knowledge of DMV laws and regulations as they related to vehicle titles for accuracy with VIN numbers, odometer readings, and release of liens and “free and clear” titles. 

·  

Along with administrative duties, including data entry, filing and copying, provide excellent customer service to customers who included buyers, sellers, business partners as well as fellow co-workers.

·  

Proven ability to focus on detail, plan, prioritize, meet deadlines and deliver quality work.

·  

Ensures highest level of customer satisfaction while resolving escalated issues in a timely manner with minimal management involvement.

  

UPS- Hudson NH / Lynnfield MA

Customer Counter Associate /Human Resources Assistant/ Sales Manager Associate/Marketing Associate/District Liaison

 

          January 1998 – October 2010

 

·  

Handled customer inquiries promptly and efficiently as well as managing UPS shipments within company policies and procedures. 

·  

The first line of communication between Operations Departments and customers in relation to shipment status, as well as identifying sales leads for other departments.

·  

Investigated and resolved customer inquiries relating to a variety of concerns, including order status, shipment tracking, lead-times, and products / pricing, order verifications, and complaints.

·  

Responsible for qualifying and approving employee medical leave under the FMLA (Family Medical Leave act) while handling highly confidential material/HIPPA (Health Insurance Portability and Accountability Act) laws. 

·  

Sent weekly and monthly reports to management which consisted of charts and graphs regarding accidents and staff locations as well as charitable contributions, congressional awareness and key cost analysis and worked closely with Liberty Mutual regarding employee auto accidents using HRIS (Human Resources Information System).

·  

Regularly handled billing and adjustment issues as well as creating new accounts and canceling accounts, tracked packages and entered data. 

·  

Created weekly sales reports and sent them off to management and account executives and the Top 20 report to the district manager of New England.

·  

Performed daily, a variety of office administration duties including but not limited to: coordination of departmental travel arrangements, booking conference rooms, preparing documents, spreadsheets and power point presentations.

·  

Created on a weekly and monthly basis the reports for the business development, sales and district managers and account executives for their departments. 

·  

Performed pre-call customer research and developed a sales strategy along with analyzing reports to identify potential customer issues and business needs during calls.

·  

Directly handled customer accounts for NH, MA, ME and VT to build customer relationships, solve billing and adjustment issues that arose. 

·  

Assisted Account Executives in accommodating customer needs and compiled statistical information for direct mailings.

 

 Education

·        

North Middlesex Regional High School – Diploma

  • Nashua NH Community Technical College, Courses taken: Database Management Access, Intro to Computers

Completed with a 4.0 GPA

 Training 

·        

Fundamentals of SAP

·        

Implementation structure for field service and customer service

·        

Problem solving techniques

·        

Time management

·        

Successfully completed all Airgas University Courses

 

·        

Computer Skills Summary Proficient with a vast array of programming, concepts and technologies including:  HRIS, Oracle, FMLA, HIPPA, SAP, Microsoft Office, and Microsoft Outlook.